We stayed Friday night May 31 in room 218. The room itself was fine. Things went downhill the next morning. Hubby brought up coffee from the lobby. It was cold. Once we were ready to go, we went downstairs to have breakfast and check out. There was no one at reception when we passed by on our way to the breakfast room. There was no creamer for the coffee, and no milk for the cereal. There was a line for the waffle iron. We finally gave up on having breakfast and left. There was still no one at reception, and in our distraction with the breakfast situation, we came home with the room key cards. Do you need your cards back?