St Christopher's Inn Shepherd's Bush

Very good

Everything OK

Close to everything

I am very satisfied with all services, especially dejon, very good, willing to help people, will come again next time

I cannot express how utterly disappointed and infuriated I am with the staff at this hostel. It's one thing to encounter rudeness, but to be treated with such disdain and disrespect is utterly unacceptable. I arrived at 1am, hoping to find a quiet spot to work, and politely asked if I could sit at the bar. Instead of a simple refusal, I was met with a condescending tone and a blatant disregard for customer service. The staff member had the audacity to tell me that the bar was not for customers like me to sit at, but for their own use! The nerve! Sure, it was late, but as a paying customer, I should expect basic courtesy, not a verbal slap in the face. And to add insult to injury, the apology I received was nothing but hollow words from someone who clearly knew how rude they were being. I wasn't aware that the reception and bar suddenly became off-limits to customers 24/7. Perhaps if this information was conveyed with a modicum of politeness, I wouldn't be seething with anger right now. Yes, the hostel itself may be decent, with its convenient location and tidy facilities, but that means nothing when the staff are so disgustingly rude and unhelpful. Providing amenities like hair dryers in the showers means nothing if basic respect is lacking. I'm beyond livid. This experience has soured what could have been a pleasant stay. I will never set foot in this hostel again, and I urge others to steer clear unless they enjoy being treated like dirt by entitled staff members.