Mornington Victor Hotel London Belgravia

Location and hotel is nice, the lady at the reception the night I lodged was rude and not helpful. I booked my hotel room from trips and trips mentioned that I didn’t have to do nothing. I traveled from Manchester only to get to the hotel at 10pm and the lady rudely said I couldn’t check in because I didn’t have a physical debit card, and she plainly said I should leave and come back when I get a physical card or in the morning “maybe” I could get a refund which wasn’t certain. I had to drive to dagenham, get my girlfriend’s debit card in order to check in. It was a very annoying experience as I was exhausted and just needed to check-in. However great hotel, clean, nice and will recommend and visit again, but I suggest you call the hotel first before getting there to avoid no access to your room after paying so much for the night.

Perfect for a quick stay in the city

The main door was closed for renovation and you had to enter from the side, once inside I wondered if the hotel was even open. The smell was very strong and smoky because of the renovation and the heating was not working and it was very cold. Negotiations have been made several times to no avail. It was very disappointing. The sound insulation was also very poor and the renovation started at 8am.

Nice location, rooms were clean but very small. No hot water to shower in the morning. The only way to get a hot shower was if you showered in the middle of the afternoon or very late in the evening. The staff didn’t seem to care when you asked if they could check why there wasn’t hot water. We were traveling with two other couples and we had to let each other know when we were showering. The gentlemen who was at the front desk when we arrived at the hotel was very rude and didn’t want to be bothered. He was also the same gentlemen that was there when we checked out. He was the same staff member that we complained about the hot water to. They ran out of hand towels and tissues. Had are room cleaned but they didn’t change the sheets the entire time we were there. Hopefully they get things fixed and better staff so when guests want to return to London they would choose the same hotel.

Great room very comfortable bed, hot shower and excellent working aircon (not a given for this type of hotel in London). Very friendly check in/out everything you need for a good nights sleep in the city. Location is great very short walk to Pimlico tube and easy walk to the river, Westminster etc.