The Dorchester Hotels in Los Angeles

This is maybe my third updated review on one of my favourite hotels in the world? It is indeed a total paradise and we have stayed maybe a dozen times in the last 15 years or so, and hate having to leave. On arrival we were upgraded to a fabulous room right at he back of the estate, and as ever - the room was exceptional. In fact almost everything was exceptional - the valet, the breakfast, dinner, the wonderful bar, housekeeping (reception staff still not the very best, all a bit too uninterested and casual in my opinion). So why a star down this time? Well we had a pretty bad experience at the pool over the weekend. We knew things were very busy, but by 10am, every sun lounger had been taken, expect for four beds at the far end of the pool that we were told were 'reserved'. There was a wedding going on that day so there was also nowhere to sit and relax in the gardens. So after waiting for a few hours in the room we headed back and managed to get two chairs as two guests departed. The four 'reserved' chairs were still empty. Another guest, a young woman, who then arrived was told the same and decided to sit on a towel next to the empty beds, to then be aggressively shouted out by another guest who emerged from the villa that sits at the far end of the pool to 'move'. It was all rather distressing and the young woman was in floods of tears. Other than one bed that the aggressive guest then sat on, the other three remained empty all day. I'd love to know how this happened, as it left a very bitter taste to an otherwise exceptional stay.

The service attitude of the hotel is really very poor. After sitting down, wait for the waiter to order for 40 minutes, wait for 40 minutes to serve, and pay for the waiter everywhere. The waiter in charge of our table really couldn't find it during the meal, and let other waiters help people. It takes an hour to get a juice from the room. I ordered the hotel reception desk to send it up, call to politely ask if I can go on my own, I have to say that I have to wait for a long time to be back and say that it has not waited so long. When I was walking, I sat in the lobby sofa and took a break. I was also roused by the staff to wake up. ? Is it fun? I want to ask? Isn't it a hurry to see others waking up at rest? ? Really the first hotel that never wants to go back.