Lugano Hotels with Pools

Hotel Splendidie is a grand hotel in an impressive building and many parts of the building are impressive. However many aspects of this hotel are disappointing and I even question it being 5 star! We stayed in a Palace Deluxe double room, with lake view and large balcony. The room was spacious and well laid out, but was let down by a set of IKEA (like) wardrobes that didn’t fit at all! The balcony was nice but there is a very busy road between the hotel and lake and there is a lot of road noise. The hotel has 2 main restaurants, we only used the Veranda, which was fine but nothing special. We also used the out side bar which was a third place you could eat, with Pizzeria being available in the evenings as well. This whole area was nice but it just felt like a pop up bar, it lacked any real splendour and comfort we have seen in so many other 5 star hotels. On the Thursday evening they hosted “market place” pop up restaurant that we booked – the evening was pleasant enough but all the staff were on edge and I suspect this was the first time they had put it on. Overall the food was simple eg cold meats & cheeses; pasta; BBQ and Pizza, certainly nothing special! The other strange thing was there was a beautiful bar in side, that was only used if it rained – why not have both open? The outside is space is small and there is no outdoor pool which isn’t great and no access to the lake. Staff were OK but didn’t really make you feel welcome, they often appeared on edge. This hotel could be so much better!

We stayed here for 1 night whilst travelling from the UK to Italy. Our stay did not start well unfortunately. We arrived in the middle of some roadworks outside the hotel and in the surrounding area. Coupled with the fact that we had a roofbox on our car, reception suggested that we entered the hotel car park via a different entrance rather than the one a short distance from reception on the hotel grounds. The receptionist wasn't very aware of the roadworks and proceeded to vaguely show me on the map how to get to the other car park entrance. It was clear she did not know and actually told me the wrong way! It took me 25 mins to find the correct route to the car park entrance due to the deviations, roadworks and traffic! Not a great start. Next, I arrived at the room that we had been allocated - I had booked a deluxe room (for 3 people through hotels.com) - this was not a deluxe room, although much bigger it was a ground floor apartment with 2 separate bedrooms with no air conditioning and a lounge a couple of short corridors away from the bedrooms which did have air conditioning! Bearing in mind the daytime temperatures at the time were 33-34 degrees, we were not going to have a good night sleep! Back to reception to complain, initially saying that they did not have any other rooms left however they did eventually offer us a deluxe room with air conditioning that fed nicely into the main bedroom - that is all we wanted and what I had actually booked! They set up a third bed in the room for my daughter, problem solved! Location was very good with excellent views of the lake, a 10-15 mins walk into the centre which was fine for us. Buffet breakfast was excellent, we chose to sit outside on a lovely terrace with lake views. Service was very good. We then used the outside pool facilities and loungers until mid afternoon - again all excellent, clean, lovely pool, and when we left, we were sad that we could only stay for 1 night! In the end the room problems were resolved, the morning receptionists providing us with a free drink in the bar for the inconveniences caused however it could have been avoided if I had been given the room that I had booked from the start and better training should be given to the receptionists so that they know exactly what instructions to give to clients on how to reach the hotel car park. Would I stay here again? Yes, I would.

If you are booking a luxury hotel in Lugano, there is no other option for me. While it’s not right in the middle of the City, it’s in a nice and quiet area and the 10-15 minute walk to the city is great for settling the stomach after eating to much pizza. The grounds are simply stunning, the views are amazing, the breakfast buffet is not amazing but very good (Although the woman who seat you could smile a bit more, all the other staff at breakfast are great). The private Lido is awesome. I will never stay at another hotel in Lugano for our annual summer trip, it has won my loyalty for life.

Súper decent hotel outstanding staff my stay here with my family was wonderful and comfortable. The best thing about a vacation is to rest well and have a delicious breakfast and this hotel has it all, a first class service, with high quality care, I have to mention what caught my attention the most was the hygiene at breakfast time is very Important for me. I don't have many photos but I do have videos that I can't upload here from the hotel but I have it on my Instagram karol__0729….Very satisfied with our stay, just need to implement the parking

This could have been a good hotel, albeit quite pricy, but somehow justifiable through its location. But unfortunately I had the WORST ever experience I ever had in any hotel, anywhere. On the good part: Good location in Paradiso, on the promenade, 15 min walk on the promenade to the center of Lugano. Nice lobby, good breakfast and friendly staff (at the breakfast, and partly at the reception). But the good stuff ended here. This stay was part of a multi-city trip with three stays and I simply forgot at check-in time that the booking was actually for lake side-view room. We arrived and completed check-in by 2:30. The lady at the front-desk told us the room is not ready and we need to wait till 3pm. I asked her kindly if she can check with the housekeeping if room is ready, being only 30 min left till 3pm, but she just told ”no, it's not”. Then I asked her to give us a lake or at least lake-side view, but she told that the hotel is fully booked and our room is with pool view. We didn't wanted to wait till the room is ready, so we just left the luggage and got to the city. We returned at the hotel late, by 9:30 - 10pm and when we got to the room (I think 315) we had the unpleasant surprise to see the ugly view from the balcony (construction site or quarry). In the bath the stopper was stuck and the sink quickly filled with dirty water. I called the reception to fix, the lady from check-in came but she told there's no-one in the hotel at this hour to fix, and she left. So I had to put my hands into the sink filled with dirty water and take off the stopper. Then we wanted to turn on the TV which didn't worked. I called the reception again, and someone came, took the remote to change its batteries, but the TV didn't started either. So he told the TV might be broken and they try to fix it the next day. I found finally that the TV was stopped actually from the hardware power button, because the remote power button actually didn't worked. All this added to my frustration, and I finally realized that I actually booked a room with lake-side view, which they didn't gave me. So I went to the reception, showed them the actual reservation confirmation and asked again for the room I paid for, which they told they cannot because everything is full. I asked to change my room the next day as booked, or I'll make an official complain to the Tourist Authority. Few minutes later I got a phone call from the reception, telling me there is a manager available, and if he can come to see the room and talk. I said of course. My mistake! At the door arrived the lady who checked me in, accompanied by a person, who stepped int the room and asked me what is the problem. I started to tell him we are booked for a side-lake view but we didn't it, but he interrupted me and started to raise his voice, telling why I keep complaining! What I don't like about the room? Isn't the furniture new and the walls newly painted? I told I never complained about what he says, I just want to get

The rooms are spacious, clean and tidy, with disposable slippers. Breakfast is OK. Very close to the train station. Can park. Going to the old town is not far away. It was a downhill road and it was quite tired. The hotel also offers a free Lugano bus card, which can be used free of charge by bus and 2/3 bus.

Sixty-somethings Summer Hiking in Switzerland 21 day Adventure in Switzerland. Planes, trains, boats, busses, 9 cities and plenty of amazing hikes. Our favorite 3 cities/regions: Lugano, Montreux and St. Moritz. Saw the tourist towns Interlaken, Zurich, Lucerne, Zermatt and Grindelwald. Day trip to Milan. Took the Gotthard Express, Bernina Express (bus+train), Glacier Pass, and Golden Pass scenic trains. Most enjoyed the Charlie Chaplin Museum, Mt. Rigi, and Chateau Chillon. From a hotel standpoint, we stayed in 8 properties either for either 2 or 3 nights. All properties were 3 or 4 stars on Expedia/Tripadvisor. Here's the factors we used to rank order them: Bed Comfort, Location to Transport (main train station), Front Desk, Housekeeping, Ambiance, Breakfast, Cost. 66 pts. Art Boutique Hotel Monopol (St. Moritz),  62 pts. Mona (Montreux),  61 pts. Hilton Airport (Zurich),  60 pts. Hotel de la Paix (Lugano), 59 pts. Hotel Garni Testa Grigia (Zermatt), 59 pts. Hotel Alpenhof (Grindelwald) 58 pts. Hotel de la Paix (Lucerne), 56 pts. Hotel Hirschen (Zurich).

The arrival is unwelcoming and impersonal. We didn’t even get a smile, much less any information to the amenities. I was then sent on an odyssey to find the room down a confusing maze of corridors, overly decorated with scores of faux Roman busts. The room itself was a very good size but the decor faded and scratched. The carpet stained, the air con noisy. One of the chairs was broken. The style is smart late 1980’s, certainly not to current styles. There is a peculiar little kitchenette but without anything to make use of it. Not even a kettle, much less any complimentary coffee or tea which I would expect at the price. On the first night we slept on pillows that were hard like bags of flower, the second night I requested softer pillows which were provided. There isn’t a shower, merely a shower attachment in the bath and flimsy plastic cups instead of proper glasses for toothbrushes. The breakfast was included and is standard Swiss buffet, adequate but nothing special. Especially the reconstituted catering scrambled egg was disappointing. What makes this hotel, is the beautifully kept garden and well maintained pool area. But generally speaking, I feel this is quite overpriced and not good value for money.

Excellent in all! Absolutely wonderful location (only accessible with taxi) whether day or night! A wonderful DeLuxe room with sea view! The size, the materials of highest quality and finest design. Eat excellent in the Bistro, since full booked in the restaurant! Unfortunately only one night a.Gr. of much work also in Lugano (visit a super performance in the art and culture center). The fitness/sauna was unfortunately closed, but private spa was bookable before departure Sunday morning ... good alternative. The gardens around the sky! The team was super professional, extremely friendly and helpful. Good and dream of my next visit to Villa Leopold ...Heartly recommended for enjoying the fine and good ... Denise Worlds in Zurich

My biggest mistake was I only spent two nights at this hotel. And YOUR biggest mistake would be NOT to get a room facing one of the most beautiful lakes in Europe. And we're talking a REAL view. If it wasn't for the swimming pool right underneath, you could throw yourself directly into the ocean. The hotel is a mile from downtown which is perfect. The rooms are beautiful and the breakfast is fantastic because of that view. I made the mistake of moving to a cheaper hotel in Lugano for the second part of my trip. I will never do that again. I'm going to stay at the Lido Seegarten next time I'm in Ticino.