Juanita
December 21, 2023
I booked a room for my elderly, disabled mother, who needed some respite. She was rudely told she can't have the room because she didn't have the card with her. I am her Power of Attorney because she cannot tend to a lot of her personal affairs anymore; not only that, but the reservation had my phone number in the event the hotel had issues. I was not called. She had to drive back over a mountain road, in the dark, through snow flurries. If the gentleman had not been so intent on denying her access and just picked up the phone to call me this could have been avoided. Very disappointed