River Bann Retreat

Stayed here December 2022, had a mouse in our lodge which the owners didn’t care less about. To be honest I can get over the mouse , these things happen however I can’t get over the attitude of the owners. Absolutely appalling way to treat guests. Incinuating I made this up in order to get a free stay is absolutely disgusting. Basically calling me a liar on the Google review almost 2 years later! They had previously left me a nasty response to my Google review but seems to have deleted it and replaced it with an accusation of lieing. The best about this is we actually went back for a second stay on September 2023 but you can be sure that will be the last!

We arrived but could not Get in. No email sent with gate codes on it. My niece contacted then through face book!!! Received the email eventually. They advertised two beds which we presumed meant two bedrooms. But no two beds is a bed in the main living area along with a pull out bed. There is just one bedroom. Ensuite is a bathroom off the living room. The kitchenette has no cooker only an airfryer for one person despite this being a lodge for 5 people. A kettle and toaster are provided. The Jacuzzi was warm but the water was not very clean when we arrived. By the second day the smell was so awful we could not use it. Obviously no cleaning agents had been put into the water. The log burning stove had a few logs in it which were damp and another few were left in a bucket. We paid £20 for this which was supposedly two bags of logs!!! All in all a Tescos bag!!!! £20 worth. Total rip off. Glad to leave the place. The customer service was dreadful and condecending. Will not be back.

I recently had the pleasure of staying at the River Bann Retreat, and it was an experience beyond expectations. Nestled in the serene countryside, this retreat offers a perfect blend of comfort and tranquility. The picturesque views of the River Bann right outside your window provide a stunning backdrop to a truly relaxing stay. The accommodations are immaculate and thoughtfully designed, with every detail catered to ensure a comfortable and luxurious experience. The rooms are spacious, beautifully decorated, and equipped with all modern amenities, making it easy to feel at home. What truly sets the River Bann Retreat apart, however, is the exceptional hospitality. The staff are incredibly welcoming and attentive, always ready to go above and beyond to make your stay memorable. Whether it's arranging local excursions or providing insider tips on the best spots to visit, their dedication to guest satisfaction is evident in every interaction. The retreat's location is ideal for nature lovers and those seeking a peaceful escape. The surrounding area offers numerous outdoor activities such as fishing, kayaking, and scenic walks along the riverbank. For those who prefer a slower pace, simply sitting by the river and soaking in the natural beauty is a delight in itself.

While the location was beautiful and accommodation clean and modern the cooking facilities were appalling. Information stated an air fryer and barbecue, plus kettle and toaster. The chalet for five had an air fryer for one and the barbecue was a log fire with metal plate. I believe this was to encourage delivery service from the village. Not very Eco friendly. The freeze r had no ice making tray. We were very disappointed and had to purchase disposable barbecue from village.