Guest User
July 23, 2024
Do not go to this hotel , I've never written a negative review but am compelled to warn other travellers. We were told only a suite was available and given a higher rate as it turned out than was the price and most of the hotel was empty. The manager refused to acknowledge this and we had only an outside shower, the inside one was not working, clocked with dirt and insects. The room was never cleaned, rubbish piling up, the towels were not replenished and they charged us for free bottled water. The meal we had was totally inedible and even though it was sent back we were still charged. The air con and Tv didn't work.The manager offered to refund for the meal but after numerous email requests still hasn't bothered to after 2 months. I felt sorry for the staff who had to field complaints from numerous unhappy quests, the manager would just repeat and say he met us on arrival as if that somehow made up for his refusal to accept the difficulties we had. Numerous steps to try and get air conditioning or room cleaned, the joy of our trip was ****** away.