Arzo Hotel Makati

Staff were friendly, even the guards! Thank you

Imagine arriving at a hotel after a long, exhausting journey, hoping for nothing more than a warm shower and a decent night’s sleep. That was me, coming off a hellish trip from Tarlac, running on fumes, and just praying Arzo Hotel would be at least functional. Spoiler alert: it wasn’t. Not even close. This place is a filthy, cockroach-ridden, sleep-depriving nightmare, and if you’ve ever considered staying here, let me slap that thought right out of your head. Here’s the real kicker: after finally dragging myself into my room, I figured I’d take a quick nap to shake off the travel fatigue. I wasn’t asking for much—just some peace and quiet. Well, that was my first mistake. After waking up, I decided to hop in the shower, expecting the bare minimum of hot water. Guess what? Nope. The shower might as well have been hooked up to an iceberg. The water was so cold, it felt like I was being punished for even thinking I could relax. I’ve had more pleasant experiences being caught in a freezing downpour. Naturally, I marched down to the front desk to demand a refund, because I wasn’t about to pay for a room where basic amenities are treated like a luxury. And what did they say? “Oh, why didn’t you ask for a refund when you checked in?” Excuse me?! Maybe because I was tired from a long journey, you ********** **** *******. I had been in the room for a few hours, took a quick nap, and only then discovered your excuse for a shower. Apparently, Arzo Hotel expects you to inspect every inch of their broken-down rooms the second you arrive—because God forbid you trust them to provide even the basics. After a solid couple of hours of me fighting for some shred of decency, they refused to refund me. No apology, no effort to make things right, just a smug “not our problem” attitude. I even offered to pay for the few miserable hours I’d been there if they’d just refund the rest of my week-long stay so I could get the hell out. What did they do instead? They called it a “solution” when they offered me an upgrade. Yeah, because shuffling me into another cockroach-infested room with a working shower is such a big favor, right? Oh, but don’t worry—the upgrade didn’t fix the infuriating window situation. That’s right, folks, Arzo’s rooms have windows facing the hallway, with fogged glass that blocks any view but blasts in the hallway lights like you’re under some kind of sleep-deprivation experiment. I could’ve been sleeping in a prison cell and had more comfort. Of course, they’ve been ignoring this problem for ages—review after review points it out, and Arzo’s response is to do absolutely nothing. Curtains? Curtains are for places that care about their guests, and Arzo clearly doesn’t. Bottom line: Arzo Hotel doesn’t deserve to be in business. They gaslight you for not demanding a refund the moment you walk in, as if it’s your fault for trusting them to provide basic decency. They refuse to refund even a partial amount, trapping you in their nightmare for as long as they can get away with it. Avoid this place like the plague—or, better yet, avoid it like the cold-shower and sleep-deprivation hellhole that it is. If you’re ever in the area, save yourself the misery and sleep in a park, a bus stop, or literally anywhere else.