M. Adriatico, corner Gen. Malvar St, Malate, City of Manila, Metro Manila, 1004, PhilippinesView Hotel Details
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Sheraton Manila Bay Guest Reviews
4.5/5
Great
140 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(140)
Positive reviews(137)
Reviews with photos/video(44)
Awesome stay(45)
Great service(43)
Delicious breakfast(26)
Clean and tidy(17)
Delicious buffet(7)
Near shopping area(7)
Negative reviews(3)
LucasLaiLiao
Deluxe King Room
Stayed in Jul 2024
Couples
2 review
3.2/5
Posted on Aug 13, 2024
1. Service: While the staff were diligent, I noticed that fulfilling requests often took longer than expected and sometimes required multiple staff members to complete a single task. This inconsistency, while not overly disruptive, did affect the smoothness of my stay.
2. Birthday Celebration: I requested a birthday celebration, but the offerings were limited to a balloon and a towel shaped like a cake, which didn’t meet my expectations. In my experience, other 5-star hotels usually provide a complimentary cake without needing to ask, especially my actual birthday is during my one week stay. I only received a cake after making a direct request.
3. Amenities: I was disappointed that the room did not include a coffee machine for coffee capsules. This is a standard amenity in many 5-star hotels.
4. Highlight Service: One positive note was that the hotel accommodated my request to reheat squid ink rice from an outside restaurant (see pic for reference)
Response from Property: Dear Guest, Thank you for your valuable feedback. We look forward to welcoming you back again in the nearest future. Best regards, Jake Mauricio Front Office Manager
ayutrip
Deluxe King Room
Stayed in Jul 2024
Couples
9 review
5.0/5
Outstanding
Posted on Jul 21, 2024
It was very convenient to walk to the mall for dining and shopping. Breakfast was delicious with a wide variety of items.
MrGrey23
Deluxe King Room
Stayed in Jun 2024
Family
6 review
4.5/5
Great
Posted on Jun 23, 2024
The service is the best and excellent room
John Charles
Deluxe King Room
Stayed in Feb 2024
Travel with friends
45 review
4.5/5
Great
Posted on Feb 27, 2024
This manila bay hotel goes out of its way to ensure guest satisfaction. They always treat you like a close member of the Sheraton family. There service is above standard and their hospitality well above par. Dont miss out and see for yourself how this particular hotel stands out from the others from food to beverage to baggage handling.
Greg - 格格
Executive King Room
Stayed in Feb 2024
Solo travelers
19 review
4.5/5
Great
Posted on Feb 17, 2024
I had a great stay at the Sheraton. Super friendly staff, and so incredibly helpful!! Especially Leen and Amil who went above and beyond to assist me when I had issues with my bank, I can’t thank them enough!
Comfortable and relaxing pool as well as a nice exercise room that had a great view.
Only went 4/5 on amenities because here on trip is says they have a spa, but actually they don’t and just recommend outside services.
Overall was a great stay 👍🏼
ONG Jesslyn
Deluxe Twin Room
Stayed in Feb 2024
Family
15 review
5.0/5
Outstanding
Posted on Mar 14, 2024
This is our family trip for Chinese new year. First time to Manila and this hotel made exceptional service. Cafe serves great coffee (espresso with cocoa) and cakes we tried while waiting for check-in. There even have an indoor basketball court beside cafe you can view from hotel entrance. Great spread international buffet breakfast which they change menu eg noodles and sushi. Will be back to stay in this hotel..
Guest User
Deluxe King Room
Stayed in Jul 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
This hotel has excellent breakfast buffet and location, room cleanness , service swimming pool were great!
Angel Milev
Deluxe Twin Room
Stayed in Nov 2023
Family
6 review
4.7/5
Amazing
Posted on Nov 28, 2023
Very well managed hotel. The staff is super polite and well trained. Facilities are well maintained. Food and beverages are of a high quality and delicious. The pool is very well maintained as well.
Worths to stay!
The only drawback- the surrounding area/neighborhood is not very nice. It was a little bit of surprise such a high standard hotel to be found in this part of the district- guess the are has declined in the recent years.
6/13
Ruby Lin 0728
Deluxe King Room
Stayed in Nov 2023
Business travelers
21 review
4.7/5
Amazing
Posted on Nov 23, 2023
some noises heard during stay in the room, from both right hand and left hand side of my room. Polite hotel service staff and decent breakfast served. More different types of fruits are highly expected for my stay next time.
Siddharth Chatterjee
Deluxe King Room
Stayed in Apr 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 25, 2024
Stay at Hotel was excellent. There was a nearby Mall with multiple food outlets , so have decent options to try.
The hotel facilities are quite good, very clean and good hospitality. Will come again
Anonymous User
Deluxe King Room
Stayed in Oct 2023
Business travelers
76 review
4.7/5
Amazing
Posted on Oct 30, 2023
Everything is just good and I feel welcomed during the stay
dog yuumi
Deluxe King Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Throughout the stay, everything was smooth and convenient. All the staffs were friendly, and all security-related procedures were well-enforced, which gave the greatest sense of safety.
I unexpectedly had breakfasts included, and I really enjoyed it !! Wonderful start of a day in Manila at the Manila Bay Kitchen! Their pasta was also really good. I’d definitely recommend ordering pasta through room dining service.
Beauong
Deluxe Twin Room
Stayed in Feb 2024
Family
25 review
5.0/5
Outstanding
Posted on Apr 10, 2024
Hotel was good size and decent for families. Only thing is food is not around. Mainly korean food around.
by Tash.
Deluxe Twin Room
Stayed in Oct 2023
Travel with friends
13 review
4.5/5
Great
Posted on Oct 5, 2023
✅ Excellent breakfast
✅ Excellent staff
✅ Beautiful hotel
Melanie Rose
Deluxe Twin Room
Stayed in Dec 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Dec 27, 2023
Front desk was very nice and helpful. The rooms were comfy. All the staff we encountered were friendly. The gym was small but nice and clean. The food was so good; breakfast and dinner buffets were amazing. Would book again if I’m back in Manila.