Hotels near Centre Commercial Jemaa El Fna, Marrakech

Nice trip with mostly good service.. we had a very nice time in this Riad ( our first experience of a Riad). I will list the negative points first. We booked this holiday through Easyjet after our original hotel booking had to be changed. We did not realise the room was budget room no 13 ..1st floor. The room was dark, the Tv did not work as there was an issue with the Satellite for the whole of our trip.. the beds were very hard and the room was very small with little storage for clothes. We pre ordered an evening meal however we did not receive our tea/coffee and the waiter ignored us and went to sit and chat with his friends on another table. The lack of English by the staff was an problem. The breakfast tea ( mint) was not nice it was over stewed. We booked treatments in the SPA and the booking was incorrectly taken. Thus the result was a foot massage instead of a head massage, although this was still charged for. The booking times were also altered from 90 minutes to 60 minutes without consulting with me.. The matter was brought to the attention of the manager but he did not seem interested. Issue with currency and use of card. This initially was a problem as the hotel did not offer a conversion service and seemed reluctant to accept card. We had to walk into the center to find a conversion shop and queue for 30 minutes. One final issue,, we were concerned for the welfare of the street cats some of whom had eye issues possibly cat flu. While we did not see any cruelty directly towards these beautiful creatures we were upset at how they seem to be ignored and barely tolerated.... it is worth noting that we are all deserving of kindness and medical treatment. Positive points. The air con was excellent, there was little noise at night only the call to prayers at 5.25 in the mornings. The night manager did provide us with blankets to improve the quality of the beds. We could pay the bill using Credit card. We received a nice mint tea and biscuits when we arrived with a detailed map. The Berber evening meal was interesting as was the lunch. The Riad settling was very pretty and cool. There were sunbeds to sit out on to catch some sun if needed. We had a fantastic 3 hour walking guide around the old city which was amazing. There was plenty of water for showers and the Riad was very clean. there were also 2 very friendly puss cats in the hotel.

After check-in, the socket in the room suddenly exploded, and the whole room was out of power! Then I changed the room a little better. Both rooms are not very clean! In addition, at breakfast, after eating, sit and rest for a while! As a result, a fat waiter came over and said that if he finished eating, he went out to rest outside the restaurant and didn't use some polite language. Even the French beauty next to me heard me speak and asked why they wanted to do this to me! And then the French beauty let me sit! The hotel's pool garden is OK! Not far from the train station!

Everything was simply top notch, breakfast buffet, dinner buffet, the heated pool and and the gym, an amazing stay, can't ask for more. We're actually planning to return next week. We left our phone charger behind, so I hope they will read this comment and keep it until we get there.

This is the second time and I'm very happy, I am a terribly manic person And in this hotel I was very satisfied with all the services From arrival to departure. If there is something to say!!! For me it would be the top quality distinction.

The staff were very attentive. The roof terrace was lovely, as were the rooms and the rest of the hotel. The breakfast was convenient and massive with a few options. We would recommend staying at this hotel and it was nice staying in the new town away from the Medina.

Superb hotel Well located and very well frequented. Spacious room, impeccable cleanliness, comfortable bedding. A welcome that makes you feel at home, very kind and helpful staff. A thought for Kenza at reception who was really adorable and attentive to the slightest request. Very popular rooftop swimming pool. I will go back with my eyes closed

NE RESERVEZ PAS - AVOID AT ALL COSTS- This hotel must be avoided at all costs!!!!! Do not trust positive ratings, they cannot be trusted and have been paid for. Evitez cet hotel a tout prix!!!! Ne croyez pas les avis postifs, achetes a moindre cout par cet hotel. Ditry bedsheets provided everyday, stained towels everyday, broken plugs in the bathrooms (!!!!), no AC, very small pool, broken shower heads, a very aggressive manager. We left before the end of our stay to a different hotel. This place is not safe! Draps sales, literie douteuse, piscine trop petite, equipements a l'abandon, un manager aggressif, prises murales exposees dans les salle de bains!!, draps dechires, Nous avons exige un remboursement de nos frais. Nous avons quittes l'hotel avant la fin de notre sejour. Nous n'etions pas en securite!

We have just had a great week at Sol Oasis. I've had to drop a star due to this hotel not having a courtesy room, for anyone with a late check out. You can ask what the availability is to keep your room on for extra at 100Drms per hour, but as we found out, they had no availability therefore we had to check out at 12pm & told to shower by the pool & change in the toilets, we weren't leaving until 18:45. This put a dampener on the brilliant week we had had, the manager was nice & let us keep the room until 2pm & was apologetic, but we didn'tfeel clean leaving after a day sunbathing. The hotel is approx 25 mins drive into Marrakech, which suited us as it can be a chaotic place to visit, the hotel provides a free shuttlebus, that was efficient (You have to book in advance via a QR code). The room we had was quite small but clean, comfortable and OK for 1 week. Safe, toiletries, hairdryer provided. An outdoor rail for towels would be of use and maybe hooks on the walls for additional storage solution indoors or more coathangers. The food was of a good standard and plenty to choose from, running throughout the day. The stone baked pizzas are lovely as well as the sandwiches at lunch. We did try the Spanish restaurant, but be aware if you want any additional tapas you have to pay for it, along with alcoholic drinks, personally I'd just stick to the buffet as we didn't feel it was worth paying the extra and my husband was still hungry when we left. The indoor bar does GREAT QUALITY cocktails!! Some of the best Mojitos we have ever had. The outdoor bar is a lot busier therefore the standard drops quite significantly. We had a couple of orders wrong, one being Tequilla & Tonic YUK instead of Gin. This just becomes a waste. I would recommend this hotel to anyone, The grounds beautifully lit. The Adult pool area has all NEW strong umbrellas & the bar has new modern furniture. Pool towels are provided. The staff do go above & beyond, especially the entertainment team to make it fun but not to pushy. BONUS - We normally get eaten alive by mozzys, there was NONE here :-) Hopefully they address the couple of issues to keep the good rating as they are small issues.

Firstly, great clean hotel. Especially entertainment manager Faza. Plus all staff, top notch! For example, we had the suite and found it had a faulty tap/washbasin. The maintenance repaired it within 10 minutes of reporting. Pool size ( adults) is big with lots of space (although we visited mid-Septmber). The pool bar drinks had a variety but they did keep running out of drinks in which could mean a 10 minute wait. Beer was ( in some cases) warm so ask for a bit of ice!). Don't use the bar inside - you pay for that even if you are half or full board. The food was a good variety (breakfast, lunch and main meal). It's not labeled but just ask - the staff are great. Trips into town are about 20 minutes and taxi fare (return) is about 200 dirams. Loads of places in town so plan in advance. HIsham ( customer relations) is great, so check with him. Rooms are cleaned daily, and are really clean. Housekeeping staff are really nice and helpful. Only one real gripe though. Checkout time is 12pm, and you can only have breakfast, NOT LUNCH. The All inclusive bands are taken at 12pm. You then pay extra for lunch,drinks etc. You get to use the amenities,( toilet, water, gym,) but that's it. The hotel need to change that policy, as we can't fathom why they do this. Other then that, we can't fault the place, and the wonderful staff.