Hotels near Kohl＇s, Mcallen

I drove over 5 hours from Austin for a marketing trip in the Rio Grande Valley. Got checked in, unpacked and went to grab some dinner. When I came back to the room, all I wanted to do was take a shower and go to bed. When I opened the shower, I was disgusted to see it full of pubic hair. It was evident the shower wasn’t even rinsed out, let alone cleaned. I started looking closer and found even more hair on the floor outside the shower. I went downstairs ( because when I tried to call the front desk I discovered the phone didn’t work) but because it was almost 9 PM there was no one in housekeeping to clean it up. I asked if I could use a vacuum and was told no. I asked if there was a manager on-site, there was not. The guy at the front desk texted someone and asked if I could use a vacuum and was told no, they could move my room. Problem is the elevators also didn’t work so I already had to drag my luggage upstairs, the new room would be up more floors and why would I have reason to believe that a new room would be any cleaner? Very disappointed and grossed out.

The front desk lady couldn't even find my reservation even when I had a confirmation number and an email she said that I reserved through a third party (TripAdvisor) and the reservation was under my mother's name and I was the one who made it and pay for it. The carpet of the room was so dirty, and the toilet was not even working right, I had to flush it like five times to make it to work. When I requested another room she gave me the keys of another room and they were not even working. So I had to go back and forth like three times to change keys and none were working. The lady was not helping at all and she had a bad attitude she made me wait for long time in the lobby. At this point I didn't want to stay in that hotel anymore because I was with my mother, she is 61 and she needs a special service so I requested cancellation of the room and a refund she said that I reserved it through a third party(TripAdvisor) and she couldn't do anything because she didn't know what I had pay for. So she denied a refund. I had to call the corporation office to solve the problem and she acted like she was talking to her manager. When I requested to talk to her manager she said she was talking to her boyfriend. Obviously I got upset and I just asked to respect my rights as a customer, because I had already paid. She didn't care that I had my mother with me and she kicked me out the hotel with my sick mother and she called the police on me like I was a criminal. Also I have to pay a $50 deposit. She said she was going to give me the money back. As today , I haven't got any refund. Please take action about this poor customer service. The employee was so rude. And please help me get my money back. Also I recorded a video of the keys not working so you can see that I'm not lying. And also I took a picture of the sticker they have on the door of ”TripAdvisor”. They have a sticker promoting TripAdvisor at the door but when I asked her about TripAdvisor, she said she doesn't have any idea about that and she doesn't even know what I had paid for through you. I would like to talk more about this case please call me or send me an email I will call you as soon as possible. Thanks . Fernando

This hotel is clean and staff is nice, but their booking system falsely advertises the rooms. I booked the Executive King because the picture next to the description showed a sitting area with a couch and coffee table. Upon checking in I was told that only King Suite was the only one that included this. The executive is simply more square footage than their king leisure. Even now if you try to book, it shows you an incorrect picture on the description. Uploading photo as an example for proof, this is from the hotels direct website - no third party. I mentioned it to the employee at check in, but nothing came of it. So just keep that in mind if you use your website to book.

Temporary transfer accommodation, not bad, very good. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .