Guest User
September 16, 2024
When we arrived we were asked to wait for our room to be ready. We therefore went onto the outside area. Wet seat cushions had been stacked up, but it had been a lovely sunny day. So, I placed them into the sun to dry. A member of staff had been on his phone texting, but the thought hadn't crossed his mind to put them out to dry. The bedroom was tired. Wallpaper missing where plugs and radiators had been previously fitted. Ceiling dirty and light removed but not painted over. Making coffee is done in the wardrobe. No fridge. We spent 2 nights. Came back from a day out, and room service had not been carried out. Dirty coffee cups, no coffee/milk replaced. No clean towels. Bed not made. When we enquired why our room hadn't been serviced, the staff said they only did it every 2 days. When we said we'd like our coffee cups washed and towels changed. He did it, but like he was doing us a favour. We said it was basic hotel standards not being met. Very disappointed. Like being run by staff who don't know how to run a hotel. Run down. Plastic flowers...and they are supposed to do weddings! Shame, I expect in previous days this was a nice hotel. But being run as cheap as possible. NO FINESSE. Breakfast was extra £15.