Hotels with Bars in Millbrae

Overall a good stay, really near to the airport. There's even a free transit shuttle which is great. Took the king room, clean and a pretty nice & clean space. Amenities can improve though, there's no kettle, but a coffee pot. If you need hot water, you have to deal with the coffee taste. Also, there's no general lights control; you'd have to turn them on individually and it's hidden near the bulb. This needs to be indicated.

The hotel are comfortable and in an exceptionally convenient location. The staff are friendly, helpful, and responsive. There are light breakfast items plus coffee and tea for the first night, and close by are two supermarkets and several small shops for following days. Light breakfast is available every day on ground floor. Coffee and tea are available all day. The sitting areas (indoors and outdoors) are comfortable. A resident may bring a guest for coffee, which is convenient for a short meeting. We have stayed twice at this facility, each time for a week, and will return again because of the reasonable price, location, and excellent staff.

I was making a reservation at the Dylan in August, since my prior stay was excellent. However, as I was booking a standard room, my internet went down, causing me to go back and re-book. However, when I went back in the ”standard” room was no longer available only a ”deluxe” room was. I booked the Deluxe, since my prior experience here was outstanding. I immediately called the hotel and spoke with a representative and explained what happened. I was advised that a change would be made on my reservation to the ”standard” rate since there were standard rooms available. However, when I checked out the following day, I was charged the ”deluxe” rate. Since I had an early plane to catch and no one was at the desk in the lobby, I left my key on the counter and was going to contact them once I returned home. I tried to speak with a manager or owner of the Hotel but was continually denied. The representative said they would try to get me the lower rate as they had promised. End result, there was no movement by the management to refund me the difference. I did follow up with a letter to the Hotel, not expecting a response and have not since my letter dated September 1st. The one positive was the representative I was working with understood what providing ”outstanding” customer service is about as they tried in vain to get me the credit. End result, I will not be staying at the Dylan Hotel in the future, which is a shame, as it is a nice facility.

A very good hotel. It can be reached by changing from BART to the airport light rail. International flights can directly push the airport luggage trolley from here and take the airport light rail to every international and domestic terminal. The hotel is very clean, parking is not expensive, and the bed and quilt are very comfortable. The price is slightly expensive.