Solomon M
October 9, 2024
I first visited this prestigious hotel in 2003, and I was immediately impressed by the warm hospitality. One of the receptionists welcomed me with a cocktail as I waited for more information. Later, I enjoyed a refreshing soft drink at one of the hotel’s restaurants while watching the lively scene around the pool. The highlight of my visit was the barbecue, which had a delightful aroma and tasted absolutely delicious. Afterward, I took a leisurely stroll through the well-maintained garden, admiring the care put into its upkeep by the gardener. The hotel staff were efficient, friendly, and made my experience truly enjoyable. This week, in celebration of Customer Service Week, I was treated to complimentary cocktails and snacks. I even had the privilege of being introduced to the entire hotel staff and management, which was a lovely touch. I highly recommend this hotel to anyone visiting Mombasa. The exceptional service and attention to detail make it a place worth returning to.