missconsumeradvocate
August 28, 2024
Our stay at this boutique, adult-only all-inclusive resort met our expectations, delivering a charming and relaxing experience with some areas for improvement. Arrival and Check-in We were warmly welcomed upon arrival, greeted with a refreshing beverage and assistance with our luggage, although a cool towel would have been a nice touch. The check-in process was smooth, despite a brief wait. Room The room was comfortable, with a thoughtful welcome snack pack and plenty of outlets. However, a few minor issues detracted from our comfort: the sink water didn’t get very hot, the shower pressure was underwhelming, and the bed was uncomfortably firm. Additionally, the room layout felt a bit awkward, with towels placed inconveniently and drainage issues in the shower. While we appreciated that some maintenance concerns were addressed promptly, others remained unresolved. Dining Dining was a mixed experience. The steakhouse was a standout, offering a memorable dinner, and Roots Rock was really good too. Overall, the quality of fruit and desserts across the resort was underwhelming, lacking the freshness and variety we expected. The Marketplace buffet was standard, though presentation and cleanliness could be enhanced. The Continental restaurant provided a lovely setting, and the pool grill served hot, satisfying food. Drink quality at the Cafe varied, with the juice and cookies being delightful exceptions. We were surprised by extra charges for certain beverages, such as a glass of wine, which felt unexpected for an all-inclusive experience. Amenities and Activities The pool was inviting, though it could have been cleaner. The towel setup was slightly confusing, but there were plenty of seating options and floats available. Rashai, the activity leader, did an outstanding job, and we enjoyed the water aerobics and live music, which added to the atmosphere. However, the activity schedule could be better coordinated, as we encountered some cancellations and timing mix-ups. The pickleball court was a fun addition, but it could benefit from an improved fence to keep balls from rolling away. The beach was a pleasant escape, often uncrowded except when cruise ships were docked. While the sand was not the finest, it still provided a great spot to relax and unwind. The spa experience was mixed. While the nail technician was skilled, the setting felt cramped and uninviting, with basic equipment like a consumer foot bath that came across as tacky and below the standard expected. On a positive note, we thoroughly enjoyed the Irie Baths, which provided a unique and relaxing experience that added to our spa visit. Overall, I would recommend the massage services over the nail services given the setting. Staff and Service The staff was generally friendly, particularly the activity team, but there were some inconsistencies in service, especially in the spa and café, where some interactions felt less welcoming. We appreciated the personal touch when staff inquired a