Hilton Garden Inn Austin Airport

Front desk clerk very nice and helpful. I purchased room through a third party trip.com and apparently information was missing.. for instance I prepaid for room and room included breakfast. Fortunately the clerk helped me out and I got my breakfast and room prior purchase confirmed..

Just one night, the attitude of the staff there is not that good ….

Arrived at 10 pm. I walked in alone, husband stayed in car, walking in with luggage after I checked in. We had been in the room 30 minutes and already going to sleep when the front desk person knocked on the door as he opened the lock. We had the privacy lock so he couldn’t open it. I screamed and called the front desk, he apologized and said he would refund one night, which he did. Next morning new clerk was extremely rude demanding my “method of payment”said we would have to leave the hotel if I didn’t show her the card.. I had paid through Priceline. She didn’t want to see the receipt, just my card. I showed her my Chase Visa (unfortunately I didn’t have the Amex card with me that I used for the Priceline reservation) and she charged me again for the room…. Later I called Chase and sent them the Priceline. receipt, Chase REFUSED to refund me. Hilton refused to refund also. I then told Hilton I would put the story on TripAdvisor if they didn’t refund me and they finally gave me a refund….. some time later my AMEX card offered me Hilton member gold (or whatever it’s called) status. Hilton REJECTED my request. The incident in the room gave me PTSD. I could have sued but did not. I will never stay in a Garden Inn again and avoid Hilton Hotels as much as possible,

The place was nice and the staff were friendly.

Exceeded all my expectations. Very clean and up-to-date. This is a really nice hotel!

I have always loved Hilton garden's and will try and stay here over many other options 99% of the time. This visit was strictly for the night before I left for a very early flight from Austin airport. I spoke with the woman at the front desk the night before about the shuttle. I was informed the shuttle ran 24 hours and was available for trip every 30 minutes. We discussed me leaving on the 4:30 shuttle but that I also might end up needing the 5:00. She said no problem. I in fact did miss the 4:30 pickup and was there for the 5:00. The man at the desk told me I could not ride this shuttle because I didn't have a reservation and that it was already full. He was not helpful nor was he considerate of that fact that I was a female alone traveling. I ended up ordering an Uber. Needless to say, I paid almost $200 for one night for convenience to end up not getting the convenience and spending more money on a ride to the airport.

The staff was exceptionally kind and the room was very spacious.

Stay somewhere else. Toilets were broke in both the original room and, after complaining, the substitute room. Also, TV works but no cable where there was no onsite engineer to fix.