Guest User
September 7, 2024
First off I checked in 8/31 at 4pm to a dirty unit. Towels in the bathtub, beds not made, ants on the countertop, trash in garbage. Overly frustrating when you have been driving over 4hrs and guest reservation specialist call you at 12pm to get a card on file and Lie telling you that your unit is clean and ready for you. Then the second night after being out all day return to maintenance patrol and the owner of the unit below stating that his apartment is leaking from the ceiling. Once you open the door your unit is flooded because the washer doesn't work and is told not to shower because of damage. Poor tenant looked so disturbed and wanted to cry, I felt so bad for him because the service at the place was TRASH!! All this happened at unit 4687 #302. When I reached out to the RUDE front desk people the day of check out couple hours after the event also which was a holiday Labor Day they said that I waited to late to say something and didn't have anything on file of the mishap, even though you can see in my video the patrol guy and him taking pictures. The place was horrific from beginning to end I'm so glad we was only there for 2 days and checked into our other hotel. I wouldn't recommend this place to ANYONE! Nothing good came from this and I really hope they replace Tory & Mathew at the front office! I wish I could give a negative review because I would!