Daiwa Roynet Hotel Naha-Omoromachi Premier

房間非常乾淨，雖然不大但是分區很好，衞生間乾濕分離，有浴缸可泡澡。2樓大堂有免費的咖啡袋。護膚用品（卸粧，洗面奶，水，乳都有）。一樓就是7-11，買東西很方便。離輕軌站也不遠。酒店對面有一個商場，有吃的；超市。美術館也可走到。

地點非常方便，飯店對面就是超市可以買到大部分土產；樓下有大國藥妝跟7-11；距離地鐵步行約5分鐘 飯店也非常乾淨，備品相當齊全～ 房間大小也很棒，雙人房還可以打開兩個29吋大行李箱，很推薦！

This hotel is really a cozy little treasure. Although the rooms are not luxurious, they are clean and comfortable, and the attention to detail is evident. The service staff are smiling and make you feel at home. The breakfast options are diverse and every bite is satisfying. The geographical location is superior, travel is convenient, and you can find all the delicious food in the surrounding areas. Next time I come back, this is definitely my first choice, highly recommended!

位置方便，新都心附近商場好好買，又近DFS，購物滿分，房間好新空間可以，清潔滿分，唯一吾好處，早餐選擇小。

地理位置很優越 酒店也非常乾淨

We stayed in Okinawa for eight days and seven nights. We originally booked four nights here. Because the hotel was new, the room was large, 35.8 square meters, there was a washing machine in the room, and there were many good reviews, we thought it should be an ideal hotel. But the actual stay was not pleasant, and we ended up changing hotels after staying for two nights. The main problems are as follows: the room design is unreasonable, and the sense of space of the 35.8 square meter residential twin room is not as large as the 31 square meter residential twin room of other hotels I booked later. The hygiene is average. When I just checked in, I found hair on the floor of the bathroom counter, and some dust on the floor of the room was not swept clean, but because the room was new and looked quite tidy overall, I didn't care about these minor problems. But when I used the toilet at night, I actually found that there were traces of unclean wiping on the side of the toilet lid. The red one seemed to be blood? It was really shocking. I always trusted the hygiene of Japanese hotels, so I didn't think about checking the toilet after entering the room. Now that my luggage is unpacked, I don't want to waste time changing rooms. Fortunately, I brought alcohol and wiped it clean and disinfected the toilet myself. The service was not enthusiastic, even a little indifferent: When we checked in at the hotel front desk, we had noted that we wanted a quiet and clean room, so we confirmed with the front desk attendant whether the room was quiet. She seemed to have just known that we had this request, looked at the computer, and then asked me to look again, which meant that we had arranged a room that was not facing the elevator, on the sixth floor. We took the elevator to the sixth floor, and there was an aunt who looked like a housekeeper waiting for the elevator outside. After we moved the three boxes and the stroller out of the elevator, before we had time to drag them away, she came over and pulled a box. At first, I thought she was helping to move the boxes, and I was just expressing my gratitude, but I found that she just cleared a path for herself and entered the elevator without looking back. This feeling is weird. When did the Japanese become so anxious and unrefined? When we pushed our children in and out of the elevator outside, there were enthusiastic passers-by who helped hold them, but we encountered such impatient service staff in the hotel. At night, the two-year-old child wanted to watch his cartoons. The TV was hung on the wall, and the HDMI we brought could not be connected to play the cartoons. We called the front desk and asked them to send a technician to take a look. A young man came. He couldn't answer the phone the first time he came up, so he went down. He came up again after a while. He lowered his head and typed on his phone for a while after entering the door. Then he showed us that he had typed a sentence using translation software saying that the hotel TV could not connect to HDMI. Well, there is nothing we can do if we can't connect it. Although the other three hotels we stayed in Okinawa were able to connect by ourselves, his communication style was very strange. If he didn't know English, couldn't he type the translation before entering the door? After entering the door, he kept silent and looked at his phone typing. This was not the behavior of a hotel service staff. In order to cooperate with the hotel's "environmental protection", we didn't ask for room cleaning the next day, but we found that no one came to deliver drinking water or change garbage bags. I went to the front desk to get water. First, I asked a girl who looked like an intern if she could give me three bottles of water (because there were two adults and one child). She was ready to get it. The young man next to her who came last night said something in Japanese. The girl came out and took two bottles of water, saying that she could only give two bottles. So far, I am really dissatisfied with the communication style of the young man at the hotel front desk. If the hotel has a rule that only two bottles of water can be given to a room, he can come over and explain it openly, instead of speaking to his colleagues in Japanese in front of the guests. This is neither polite nor professional. I don't understand. Doesn't he even know English words? How did he get into the hotel to be the front desk? The cleaning ladies in other hotels will communicate with us enthusiastically in English words. How can he, a young man, not know a word of English? Where did the warm and friendly front desk staff seen in the previous comments go? Are they all on vacation? Why do we encounter such an indifferent and alienated front desk? After all the unpleasant things that happened when we checked into the hotel, we decided to change hotels. Considering the interests and decency of the hotel, we started to talk to Ctrip customer service about staying for another night and refunding the next two nights, and did not mention the room hygiene. But after Ctrip communicated with the hotel, the reply was that only the last night could be refunded for free, and a penalty would be charged for the other night. So we mentioned the problem of the stains on the toilet lid to Ctrip, which is the responsibility of the hotel and one of the reasons why we want to check out. Can the other night also be refunded for free? The result of the communication with Ctrip was that the hotel could change our room but could not waive the check-out penalty. We thought it was a waste of time to change rooms and we were unwilling to pay the penalty, so we only checked out for the last night. But later we found out that the room had the most unbearable problem: noise. Our room was on the sixth floor near the intersection. In fact, when we checked in, we were a little skeptical about whether this location would be quiet, but we thought that the hotel might have good sound insulation and it would not be a problem near the intersection. We were probably too tired on the first night and slept so soundlessly that we didn't hear the noise. The next afternoon, when I took the children back for a nap, my wife heard a monotonous and continuous "clicking" sound coming from the window from time to time, which woke her up when she was asleep. At that time, we didn't know what the sound was and thought it was temporary. At night, when we were waiting to cross the road at the door of 7-11 downstairs to take shelter from the rain, we heard the sound again and thought it was the doorbell of the convenience store. The next morning before seven o'clock, she was woken up by the sound again, and then she became more and more irritated and couldn't sleep. Because the noise was the last straw of the noise after the little unpleasant things happened in the previous two days, she was very angry and thought that the hotel front desk did not respect our request at all and arranged a room that was not quiet and not clean for us, which led to a bad rest and affected our holiday mood. So she recorded a video with noise and went to the front desk to complain. Finally, the front desk agreed to let us check out on the same day without charging a fine. Later, when we were shopping, we found out that the noise was the sound of the traffic lights at the intersection. The rooms near the intersection were probably only on the high floors to avoid hearing this noise. I don’t know if it was a coincidence, but the guests on the high floors I met in the hotel elevator were all Japanese. The above is our experience in this hotel. Perhaps any single problem would not lead to the final result of refunding two nights. But several problems accumulated together, and forcing ourselves to stay would only ruin our vacation. Fortunately, we refunded. Although we moved hotels twice in the last two nights, we stayed very happily. There is also a hotel that is also a Japanese local chain brand hotel. The positioning feels similar to this one, and the room types and prices are similar, but their service is much better. Several people at the front desk, regardless of gender, age or age, can communicate in fluent English, and one young man even knows two words of Chinese. And they are really warm and friendly, which redeemed the bad impression that Yamato Roynet gave me about Okinawa people and Japanese hotel service industry. I will definitely choose that hotel next time I come to Okinawa.

酒店房務很好，位置方便，房間很大，感覺舒服，衛生很乾淨

The location is super convenient. It only costs more than 100 RMB to take a taxi from the airport to the hotel. It only takes 2 minutes to walk to DFS. There is a bus stop when you go out. There is a triple-A department store opposite. There are not many varieties of breakfast, but it is quite nutritious.