Napa Hotels with Gym

We arrived at 3pm-ish. The girl who checked us in was super nice. our room was not ready, but she said she pre-checked us and our room would be ready by 4 check in time and they would text us once ready. She verified our phone # and all our information. I also verified that the room extras we paid $$$$ for would be set up and in our room upon checkin, She said yes, that is actually why our room was taking longer to be prepared, they had to clean it and then set everything up for us. This did not happen. It was 415 ( after the 4 check in time advertised and no text or call) we went to check in and the Manager on duty did the entire process all over again, when we asked about it he got snippy and proceeded to argue with us as to why. It was like he wanted the last word - he was young, so I imagine he had not been trained on customer service 101, don't argue with customers. When we got to the room, nothing was set up. So I went back down stairs and asked the same manager on duty and he said I do see that, but we don't set up stuff in dirty rooms. I re-explained what the other lady had told us,how it was a surprise for our kids which why we paid extra for it, and why we waited even after 4 to get checked it. He just said again, we dont set stuff up in dirty rooms. Which makes no sense. I could tell he was going to argue with me again, so I just looked at him, he called house keeping and asked them to deliver it. He was very snippy and rude. The sheets has spots on them, and there was hair in our tub, the mirror attached to the wall had a burn or something on both sides and was wrecked. It is located in an industrial business area, which is very deceiving from the online pictures. For the money per night I would not stay again. The only good part was the Crush bowling alley. The server was super nice and that was fun, normal bar food- nothing fantastic for the price. We tried to go to Blend coffee bar in the morning, outside they had advertised ” dragon fruit drink and green juice” my kids were so exited. I stood in line for like 15 mins, went to order dragon fruit juice, they were out, went to order green juice , they were out, asked if they had a breakfast burrito, they were out. Keep in mind this was like at 830 am in the morning, it was not late. Why did they have that sign up outside advertising everything they were out of!!!??? We ended up going to Starbucks. Also the brewery was closed. This was disappointing, should have been stated on their website.

All the pictures showed a fireplace in the room, our didn’t have that, also didn’t care for the never cleaning room, understand with Covid, but we’re there 5 days and never got room cleaned. Had to ask for towels twice and go get them from front desk. There was no pool nor hot tub but claim hot is in room, very hard to fit two people in there.

There was only one person to check people in. We waited and there was a queue as well. There was an unpleasant odour at reception like a stale or damp smell. There was no additional information given about property features like dining, coffee, spa, wine tastings or other activities. We arranged dinner and wine tasting outside of the resort. The rooms were clean and comfortable.

The room is small and crowded, barely enough for just living. The bedding and bathroom in the room are quite high-end. However, the service at the front desk was poor and not very friendly to Chinese people. When I checked in during a holiday in the United States, the waiter gave me a super bad room. The windows were full of equipment on the opposite floor, and it was impossible to open the curtains. When I asked to change rooms, the waiter's attitude was very bad.

We stayed in the hotel for a week when we came to Napa for our 50th anniversary and wasn’t disappointed! From the front desk personnel to the breakfast attendant, everyone was friendly and hospitable. We were in a king suite on the 3rd floor facing the pool area. We never experience any noise or disruption during our stay. Our room was clean and cleaning service was every 2 days. The gardens are just beautiful and there is outdoor seating to enjoy the gardens and weather. We couldn’t have selected a better place to stay, we were greeting every time we walked into the hotel by the front desk staff. We liked that the tub and toilet was separate from the sink area. I have 2 suggestions that would have made our stay perfect, to add a grab bar in each room that has a tub and to have coffee available all day in the lobby of the hotel. Even though we don’t need handicap facilities, it is nice to have a grab bar to help steady you as you step out of the tub. Coffee and tea is only offered during breakfast but it would be nice to have it out all day. We did have a small coffee unit in the room but it wasn’t as good or convenient to use as what was offered for breakfast. You are not in the heart of Napa but it wasn’t a long drive to get anywhere we needed to go.

Hotel service is very good, especially the uncle at the front desk, know that our family of three came from Boston, also helped us to upgrade, sent three breakfast coupons, the hotel has free bicycle rental service, and took a bicycle for ten minutes in the evening to go to town. It’s great to have a round of nice, and it’s very pleasant to drink around the stove at night, and there are yoga classes in the morning, very satisfied! 👨‍👩‍👧😄

American standard motel, the hotel environment is good and convenient, breakfast is very good. Hotel facilities are quite old, there are many supermarkets around the hotel, quite big, very good. The parking lot is large, convenient and free.

I have stayed dozens of times at the property for work purposes. At this point they have lost the plot with room rates running from $450-1,000 a night any day and all year. The hotel is barely 3 star and simply does not deliver a guest experience to command those prices. They provide almost no service. For example after a cross country flight they did not know how to allocate me a room at check in. Really? I am a Titanium Bonvoy member and repeat guest at this hotel. They tell me to come back in a while... No offer of a drink or any recognition of my inconvenience. Some 20 minutes later I inquire again as 2 people work on my room. Finally, they find a room but no upgrade was offered though I was staying 1 week. This is in stark contrast to previous visits and the hotel is not busy at all. Pathetic! Here are some shortcomings to consider. 1. The service at breakfast is beyond slow. It is very hard to be seated. They have no urgency to seat you. Everyday you eat there the experience will be different degrees of miserable as they are short staffed and slow paced. 2. The rooms are average and dirty. Now most are suites but the furnishings are more Fairfield Inn or Embassy suites range. During my 1 week stay a paperclip and rubber band in the middle of the floor were never vacuumed up. Trash removal was ad hoc and my sheets were never changed for the whole week. Truly 1 star. 3. Some rooms are loud the windows are not soundproof. 4. The rain shower has little water pressure. 5. The curtain roads are set far off the walls letting light in. Thus, room are bright in the morning. 6. The valet service erratic so use self parking. 7. The laundry service is erratic. You don't always get your items back the same day. 8. The laundry on the second floor is often in disrepair and, as such, you cannot use it either. 9. The gym is very small. 10. The Bank bar is wildly expensive and the staff are unhappy. They make no effort to acknowledge guests once seated for a $20 cocktail or glass of wine. Having the staff acknowledge you is simply asking too much. I always had to prompt them to come to me despite the bar having 2 bartenders on no more than 3 guests most times I sat at it. This is shameful. 11. The internet is spotty and slow. This hotel does have a solid location but their shameless gouging price policy suggests they mistook themselves for the Four Seasons or Mandarin Oriental which they are not. This property is a complete rip off and a very poor guest experience.

I have been staying at the Hotel Indigo for many years now during my weekend getaways to the valley. Not only is is consistently affordable, but it has always been EXTREMELY clean, well appointed, the rooms are huge and the beds and bedding are extremely comfortable and of top quality. They are also pet friendly which is a must for me as I almost always travel with my dogs. Recently I had to make a last minute cancellation as my dog got very ill and Mirasol, the manager was so gracious to work with me on a last minute cancellation and a rebooking. She was understanding of my situation and accommodating, rebooking me for a later date without a lot of hassle or a charge. I am not a more loyal patron than ever. Thank you Mirasol and thanks for being a very nice and affordable solution to staying in the valley Hotel Indigo.

With a stay at RiverPointe Napa Valley Resort in Napa (Stonehouse), you'll be within a 5-minute drive of Napa Valley Wine Train and Napa River. This condo is 15.7 mi (25.3 km) from Sonoma Plaza and 0.4 mi (0.6 km) from Napa Retail Center Shopping Center.Don't miss out on the many recreational opportunities, including an outdoor pool, a spa tub, and a sauna. This condo also features complimentary wireless internet access, concierge services, and an arcade/game room.Featured amenities include laundry facilities, a library, and coffee/tea in a common area. Free self parking is available onsite.Make yourself at home in one of the 113 air-conditioned rooms featuring kitchenettes. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves and coffee/tea makers, and housekeeping is provided once per stay.