Guest User
July 29, 2024
This is the worst hotel we have ever stayed in. I don’t know how many stars it is but I would only think it would be 2 as our previous 3 star hotel rooms had more offerings. It is tired and the location is quite seedy for Naples, with some surrounding streets to avoid as they are derelict. The room has no internet, you have to go down to reception to use it. They have had complaints about it but have done nothing to resolve it. There is no fridge, no complementary water on arrival. There is no elevator so if you have heavy suitcases it is a struggle to get up the stairs. It is noisy at night with street cars and yelling although there are double glazed windows they do not help. There is a light that doesn’t turn off and flickers in the night. Concierge (if you would call him that) is useless and while the rooms look clean, our bathroom has mould, a toilet seat that doesn’t fit and broken towel rail. I can’t understand how this Hotel is included on Qantas and listed as one of their hotels. There are much better hotels out there, avoid this one.