Residence Inn Hotels in New York

We stayed here for a 6 night family vacation. Check in was quick and practical. All staff in this hotel were very friendly - extra kudos to the people working the breakfast area! We were upgraded to a bigger family room than we booked, with a queen beds, a separate sitting area with TV and a separate kitchen - on the 12th floor. Very spacious accommodation. Everything was clean, although you can see these rooms get used a lot. Plenty of power outlets to charge your devices, decent WiFi. The only thing we missed is more facilities to dry your towels, we had to hang them all over the apartment to dry. Breakfast was a bit basic with a lot of prepackaged stuff and no bacon for the entire week we were staying there (not that we really missed it, but it's strange nonetheless). I also wonder who ever eats scrambled egg whites? But that might be us :-) Excellent location in lower Manhattan with metro and plenty of shops close by. The entrance of the hotel is in Maiden Ln, not on Broadway however. Walking distance to Brooklyn Bridge, WallStreet, Battery Park, 9-11 memorial.

The room was quite clean and cozy. The location of the hotel is very convenient. You will be able to reach all the major sights in Manhattan easily on foot or by subway (several stations within a 2 minute walk from the hotel). The room had a kitchen with a large refrigerator and necessary cookware. Accommodation for a longer stay. At our request they brought a hot plate (electric) for cooking in the room. There was a coffee making kit, sugar, creamer, small coffee maker. Unfortunately, there was no kettle. We were not disturbed with room cleaning. Breakfasts were excellent. You can choose what you like: 2 kinds of porridge, sausages or bacon, omelettes, cutlets, pancakes, waffles, muffins, bagels, granola, fruit (apples, bananas, pineapples, melon), spinach. Of the beverages there were 2 kinds of juices, coffee, tea, hot chocolate. Also milk and cream for coffee, jams, honey, portion butter, maple syrup, chocolate for waffles. There were three of us but the shower set was for one person, extra bedding was not full. There were no toothbrush cups. We arrived at the hotel early to inquire about early check in and a view room. We were asked to wait 2 hours before check-in time as the high floor room was not ready. But when we arrived on time, the room was still not ready, we were given a room on the 5th floor. The light in the room is not very convenient. You can't turn on the light locally in the living area, 3 lights in the kitchen above the table, the general light and in the hallway are burning at the same time.

Firstly, Ms. Monica is the reason I can give 4 stars to this review. Arriving at the hotel a little pass 12:00 am on the 8th April, 2023 to hear that our reservations was canceled and no rooms was available, breaked my heart. Thank to Teresa who immediately tried her best to get my husband and I a room for the night, because there was no way we were leaving to another find another hotel, especially being it was our 1st time in New York. The next day they told us we would be able to get a room fitting our originally reservations. After a long wait, we found out it was all the way to the 34th floor. I intinially told them about my situation bout heights. After alot if back and forth Ms. Monica came to my rescue. She was able to find another room but it would not be available ubtil the following Midday. Even though I was still very much upset Ms. Monica had graciously explain the situation and promised the next room I will be moving to I would love it. Low and below the next day we were upgrade to a suite. And we were more then comfortable for the remaining days of our trip. Thank you so very much Ms Monica. WE WILL NEVER FORGET YOUR KIND AND WARM HOSPITALITY.

We stayed here for a week in May and loved it! We were nervous after reading negative reviews but really can't understand what reviewers were complaining about as that was not our experience at all. As 3 females travelling we always felt safe here - Central Park was 10 minutes one way and Times Square was 10 minutes the other way, it's a perfect location. We loved the view from our room at night time when New York was all lit up. Our room was spacious with a big bathroom, always well stocked with plenty of towels and toiletries. The little kitchenette was very handy when we bought drinks and groceries, or took boxes up from breakfast. Talking of breakfast this was fantastic - a huge room with plenty of seating and a massive array of fresh food always being restocked by the plenty of staff milling around answering any queries and cleaning up. There was a gentleman who was always clearing away tables and emptying the bins and was friendly and helpful. He obviously loved little kids and would pay special attention to families who were juggling their kids while also trying to have breakfast. A couple of times we saw him produce a packaged cookie from his back pocket to give to a little one and their little faces lit up and the parents were always so pleased that someone was paying attention to their kids - we thought this was lovely and such a personal touch. We've read other reviews that the breakfast room was too small with a limited range but that is not the case at all - it was brilliant - best of all they provide boxes so that you can take foodstuffs away with you which we did all the time and could then store in our in room fridge. We never saw the cleaners but they did an amazing job and twice they did our washing up! We never had that before and it was a pleasant surprise as we were intending to do it when we got back in the evening. The front desk staff were friendly and helpful and one young lady receptionist always gave us a wave and a smile as we passed by as she recognised us after a couple of days, though she always struggled to understand our English accents! The concierge guys were brilliant and so helpful. I can't remember their names except for the one with a film star name - Orlando. They answered all our annoying tourist questions and one of the guys, when we asked about a cab, took us up to the corner and used his whistle to stop a cab, opened the door and sent us on our way - such a nice personal touch which made us feel cared for. The air conditioning in our room was very effective and was not noisy at all so maybe the people who mentioned it were just unlucky. Yes the elevators did make a noise but not that you couldn't sleep. We loved New York and would like to return and will definitely stay here again - I would 100% recommend staying here.

Stayed here 3 times it’s a great place to stay away from Manhattan. Close by to a liquor store and supermarket for everything you need since all the rooms have a kitchen with utensils. The breakfast is great too

Huge room, with good television offerings. Full kitchen! The location is quiet and safe but also far away from sites of interest. The breakfast quality is very low compared to the room quality.

Really great place to stay since it is close to the airport (there's a free shuttle). Clean and comfy rooms. Services from the hotel staff were top notch. Would like to thank Kevin at the front desk, especially for being really welcoming and friendly throughout our stay. Really cool person! The hotel is a little far from the main city if you're visiting NYC for the touristy things, but it's alright since the bus and subway services are pretty much accessible everywhere, you just need to navigate a little. The neighbourhoods nearby have lots of little stores and cafes too.

I cannot say enough positive things about this hotel. We will start with the staff - from check in through our stay, they could not have been more gracious, courteous and customer service oriented. We arrived early on check in day and just wanted to store our bags while we went in to Manhattan. Stevie (the manager) was actually able to check us in and get us room access early. He even invited us to take advantage of the free breakfast that was still going on (that's how early we arrived!) When we had to extend our stay due to flight issues, Asha and Dawn were helpful in securing our room for an extra night. We were even able to get late check out, so we could work remotely during our unexpected extra day. Breakfast: The hotel was sold out for many of the nights we were there, which could have been a disaster for breakfast, but the reality was that the staff went above and beyond to make breakfast enjoyable. Very polite staff restocking and cleaning so there were plenty of choices. There were so many people, but the food was good - real eggs, not powered! Different milk options for the cereal was a nice plus. On Saturday, there was a hot chocolate bar which was great after a night in Manhattan! The room: absolutely perfect. We were 3 adults in a studio which was plenty of room. The pull out sofa was extremely comfortable. Bathroom was nice and clean, temperature was easy to control. Refrigerator, dishwasher and sink were great. Elevator: We were on the 15th floor, but had no issues with getting an elevator in a timely fashion. Location: Less than half a mile from the closest subway stop, getting in to Manhattan was easy. We could get to Times Square less than 15 minutes after leaving the front door of the hotel. Negative: my only complaint was a lack of a full length mirror in the room, but that is the only problem. If you are looking for a place to stay in NYC that is affordable, I highly recommend this hotel.