Lymedale Suites Studios & Aparthotel in Newcastle under Lyme & Stoke

Really pleasant, helpful staff.

We booked on the expectation of breakfast but when we tried to book for the morning we were told by the staff that they did not do breakfast on an individual basis.The tv did not work until we complained to reception who fixed it.No bowls or plates were provided for our self catering breakfast.

Excellent stay ... second time of using ..lovely clean rooms ..very comfy bed ..very tidy ..extremely helpful staff that go out there way to help .... nothing to much trouble ... good location ..already booked for next stay ... by far the best I've stayed in while in stoke ..very good value

Stayed for over 2 months in one of the studio flats. Flat was always warm, quiet and connected with great WiFi. Comfy bed, excellent power shower and great kitchenette. Laundrette accessible as part of the aparthotel too. Sandra on reception is always happy to help with any queries. Great place excellent value and couldn’t recommend enough.

Was a nice stay

We arrived as a group and were allocated Bungalows 1 and 2 upon reaching them we discovered they were in the rear carpark. Entry and exit to our apartments were in the carpark with no pavement or barrier meaning cars are driving in and around the doors at one point an adult and child in our party were narrowly missed by a reversing car. Our apartments were no the most clean with milk stains on the worktops and dirt and hairs in the bathroom also the sink in the bathroom didnt drain so was unusable.The beds were clean. We were out most of the day and returned late in the evening with very cold wet kids to discover our heating in the apartments didn't work. We called the night porter who was quick to attend but couldn't fix the heating following instructions via an engineer on video call she tried her best but couldn't get it running, there was no other rooms to accommodate our party so she returned at 11 pm with two inadequate blow air heaters. To say we spent a cold uncomfortable night is putting it mildly it has a impact on our day out and returning journey home. I emailed the hotel and had a response saying it had been passed to a manager and they would get back to me within 48 hours 9 days later another email sent and still no response, very unhappy poor service. I will include photos of the dirty in the bathroom and worktops and photos of the door entry/exit and how close the cars are to it.

It is a kind of base area. Overall it is fine.

Clean comfortable self catering room. King size bed. perfect room

Staff helpful and approachable