3-Star Hotels in Oakbrook Terrace

We had an unplanned stop in suburban Chicago. Stayed here for the night. Great service, Friendly staff, clean and well kept room, excellent breakfast. Have no issues or complaints. Money well spent. It’s just the location and parking are little confusing but a great stay overall.

Experience ultimate relaxation at our contemporary hotel in Oakbrook Terrace, 17 miles from the Chicago O'Hare International Airport offering easy access to top attractions. Whether you're visiting for business or leisure, you'll find us in close proximity to local corporate offices, Oakbrook Center Mall, Odeum Expo Center and Drury Lane Theatre. Enjoy the comfort of our spacious hotel rooms and suites with modern décor, luxury bedding, free Wi-Fi, sleek workstations, mini-refrigerators and flat-screen TVs. Start your day in our Oakbrook Terrace hotel on-site restaurant, The Bistro, with a delicious breakfast and Starbucks coffee. Return in the evening for delectable dinners and cocktails near Chicago, IL. Maintain your exercise routine in our 24-hour fitness center and indoor pool. Host an intimate business or social function in one of our two modern event venues paired with on-site catering and AV equipment. Expect everything you need at Courtyard Chicago Oakbrook Terrace.

I had the WORST experience at Staybridge Suites today (3/17/23) via Ray Lakes. Prior to arrival, my friends and I booked two (1 queen, 2 double bedroom) suites. We received a call saying that due to renovation, those rooms were not available. Instead, they offered us 2 king suites. When we arrived, it took 20min to check us in because they couldn't find the reservation. When we got to the rooms, 1 of the rooms was a regular queen room and the other was a king suite. The king suite was dirty. It had not been cleaned from whomever was there before. There was a big garbage bag full of trash in the room and the bed was unmade. When we went downstairs to tell the front desk, Ray Lakes told us that the housekeeper told him that the room was clean and that no other worker would have approved or agreed to give us 2 king suites because they aren't on the same floor. When we shared that that was the information we received when Staybridge called us back, he preceeded to try and convince us that the reservation on file was the one we made initially. We told him that the person must have entered it in incorrectly and that we had no reason to lie. From there, we were talking to each other about our experience when Ray asked my friend to stop talking about it because there were 2 other guests next to us and he didn't want their experience to be ruined. From there, my friend explained that we were having a private conversation about our experience and how his expectation was unreasonable. We eventually asked his name and when my friend wrote his name down, he told us that we should find another place to go for our sake, such as Holiday Inn and Residence Inn because he could see a domino effect happening. Another manager, Scott, was so kind and apologized for our experience. When I was sharing with him our experience, Ray Lakes told him to go do something else. I have NEVER seen this happen EVER. Ray Lakes was so rude and disrespectful!