Guest User
August 27, 2024
The hotel is lovely and quaint, decorated true to its Victorian heyday era. We visited 7 years ago before it was refurbished and they have done a great job. The sitting room is lovely, the hot pools are lovely. Bed is comfortable, only 1 powerpoint in room, but it is a bery old building (luckily we always travel with a powerboard) The only downside was the restaurant: our dinner was terrible which was very disappointing as previously it was top notch. The entree we requested was not available. We shared a pizza for main course, which bore little resemblance to the description on the menu: the sauce on it was plain nasty, bitter & sour, and we couldn't eat it. When we asked about it we were told “the chef says it is ok, it is the wine in the sauce” but there was no mention of wine in the sauce on the menu. Hubby’s dessert was ok but had been forgotten, so came out after I had eaten mine. My dessert bore little resemblance to the menu description: “poached pear with vanilla bean custard”. There was a sad soggy overcooked poached pear, however no custard- the pear was sitting on some weird lumpy concoction which appeared to be something like Nestle Caramelised condensed milk spooned straight from the can, with a ball of icy icecream covered in raspberry sauce out of a bottle. I ate the pear and the icecream because I was hungry after not being able to eat the main dish. No offer of a refund or substitute main dish, just a shrug. And you pay up front when ordering so no chance of refusing to pay. We had planned to eat there both nights we stayed but sadly didn't have confidence to try the restaurant again, so grabbed a takeaway in town.