Clarion Hotels in Orlando

I booked 3 rooms for my family on vacation to Universal. I guess we got what we paid for... The so called ”front desk” employee, Marilyn, came across very abrasive and she announced our room numbers very loudly in front of everyone standing in the lobby. That is an unsafe practice. Period. When we finally got checked in, and was headed to our car to get our bags, 3 police cars with their lights on pulled up to the front lobby very fast and got into a loud and heated argument with one of the guests who appeared to be on drugs. Ironically, the entire parking lot smelled strongly of ********* which was coming from several of the rooms. The minute we walked into our rooms and turned on the lights, the roaches scattered. I have pictures to prove it. The rooms smelled terrible and one of them had a very strong smell of cigarettes. We had one room that the toilette handle had completely fallen off and was laying on the floor. My 19 year old daughter, was trying to shut the curtains in her room and some random ”creepy” man passing by, who also appeared to be on drugs, saw her trying to shut the curtains, and stopped and starred at her in the window. She got scared. In general, this place was nasty and the clientele was definitely not a safe place for families. We took our bags back to our car, I went back to the front desk. I showed Marilyn the roach pics and handed her the broken toilet handle and told her we could not stomach staying there and wanted a refund. She actually apologized and told me I would get a full refund. I asked for a receipt or confirmation of the refund and she said she couldn't give me anything as proof but that it would be processed in a week. As it turns out, I did NOT get a full refund as promised (big surprise). They charged me for 1 full night for each room. I can promise you, the roaches touched more in the rooms than we did. Pretty sure it won't do any good to call this hotel and speak to someone there but I will be reaching out to the corporate headquarters. Doubt I'll get my money back. Thankfully. we found some available rooms at the Comfort Inn which was right beside the Clarion. The Comfort Inn was much much safer and cleaner. There's also a Marriott and Embassy Suites right beside the Clarion as well. PLEASE DO NOT STAY AT THIS CLARION!!!

It was good and it had good service. The room was very clean and in good condition.