Comfort Suites Near Universal Orlando Resort

Breakfast was good. Out of our 4 days stay, they had 3 diff menu. Room spacious but almost everything also spoil. From phone spoil, tv no signal to wifi down 3 days out of our 4 days stay! One of my worst hotel stay experience. Have complementary shuttle bus to and from universal studio. Pickup time 7.15 am, 8.50 am and 9.50 am. From universal studio departure time, 5.30 pm, 6.30 pm and 7.30 pm.

Very good, everything is very organized and clean! We were very well attended. We will definitely come back!

The Staff is amazing from front desk to house keeping, Maintenance! Always on top of everything to make the experience more enjoyable. I love this hotel the pool is amazing and the hot tub was great! I will definitely be recommending this hotel for all my friends and family! Keep up the amazing work guys! We love y’all! Thanks so very much, Respectfully,Francesca Bunch

amazing for the price

Staff was very nice no problem with that. 1. Beds weren't comfortable especially the sofa bed. When I lay down on it, I was literally hitting the metal part of the bed frame. I had to go to the front desk and asked them to give me extra padding so my son could sleep on it. But the center part of the sofa bed was like a hammock. I didn't like the fact I had to figure out how to open the bed and make it myself for the 1st time. The rest of the stay (5days) it was never folded back into the sofa. It stayed as a bed. One day they took all the padding away and I had to go back to the front desk and ask for them again. 2. Notice I am constantly saying I had to go to the front desk, because their phone wasn't working and even though I told them no one came to fix it. Infect I was asked to see if it was plugged in. Like I am working for them. 3. The room was not very updated or clean. It smelled weird and a big factor was they allowed pets. Do you really think they won't have any accidents with their pets and they would tell!! 4. Carpets needed to be serviced not just vacuumed. My son walked around barefoot and his feet were literally black. 5. My wife and I are extremely into cleaning and when we saw hair on our bedsheets one of our pillows and washroom towels, that was a deal breaker for us. We used disinfecting wipes and spray and we put our own sheets on the bed so we could at least sleep. 6. They had small bugs everywhere. By the beds and in the washroom. 7. Extremely loud hotel. People were loud their kids were so loud and they had their pets barking from the rooms. 7. Their washing machines were okay but one of their dryers weren't drying clothes and 2nd dryer wasn't stopping for long time. Their guests were so inconsiderate they left their clothes on top of folding desk and in the working dryer and didn't come back for over 2 hours. I had to use non working dryer twice to dry my son's clothes and 2nd dryer was still running. Their dryers need service I am HVAC and appliance tech and I know what I am talking about. Their filters were so clogged I am surprised they haven't cought fire yet. They had their pets hair in them. How do these people live it's beyond my imagination. Am I going to come back? Absolutely not. Will I recommend you to go their? Not in my good conscious.

Is good

Excellent location. Breakfast was great. Transportation to the park always on time. I really recommend this place