Guest User
January 30, 2022
I didn't get to live the experience. Due to Covid-19. The hotel didn't care, I spoke to TRIP.COM, and they were impeccable! They realized the situation and did everything to make the cancellation possible. Trip.com tried to talk to the hotel and also explained the situation but they still didn't want to understand, and so I lost the money I had paid for the stay.
The truth is that I didn't book with the free cancellation option, I didn't think it would be necessary since it was a day before I booked. That said, I think the hotel management could be more open-minded in these cases (of course, as long as it is proven).
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