WaterWalk Extended Stay by Wyndham Kansas City - Overland Pk

Beautiful new hotel I will stay there again very clean. Nice people working. Beds are so comfy washer dryer in room kitchen everything u need is there .parking was great. Outside fire pit picnic tables gas grills it's like an apartment. 3 tv handi cap parking Great coffee in the morning 🌅

Was super quiet and relaxing. Loved the fire pit

Nice place, however there was only a temp window unit in the living room so if we shut the bedroom door it got hot in the bedroom. The bed was hard and we woke up so many times in the night just trying to get comfortable. It was a clean and newer place. Parking was gated so that was a plus. They could’ve let a know the ac was out and only had a window unit to be fair. We had a two bedroom and having to keep the bedroom doors open to keep cool we didn’t have privacy.

First, to be honest purely service related reviews I find only minimally helpful depending on the context. If the room is nice, maybe I won't have the same issue. But this is a combination of security, service, and room issues. So reader weigh as you see fit. This was our second "stay", approximately a year apart. The first time we were met with a very rude employee, but the room was fine. On this second time, we went to the room and it had a foul smell. The employee admitted herself that a family who checked in earlier had to change rooms because of a similar issue. The employee gave us another room and when we went to the this second room, to our dismay we walked into an occupied room. Luckily we were able to quickly close the door, but not only did this put us in a dangerous situation, imagine having strangers walk into your apartment in the middle of the night and imagine if those strangers had bad intentions. At this point, we were not confident that any room would be secure. The very unconcerned employee alerted us that this could happen and tried to give us another room. Given the late hour and concerns with security and quality we left to find another hotel. She refused a refund and refused to reach out to the manager, stating only that the hotel room was non-refundable. We tried in vain to reach a manger named "Mickey" in the following weeks but never heard back. So we paid for a room that we never had. The occupants in the apartment probably don't even know they had a security breach. The employee informed us that the occupants had been in the apartment for months so that makes the breach all that more perplexing. Kansas City/Overland Park has plenty of other great options, including the Springhill Suites in Lea whose front desk person was simply a fresh of breath air. So if consistent quality, professional employees, basic level security is what you are looking for, look elsewhere.

Love it

Recommend

Very nice place. Room was over the top. Clean and comfortable

Beautiful and just like having your own apartment

The check in and the check out were very easy. The rooms were clean and comfortable. The staff was welcoming and helpful.