Paihia Beach Resort & Spa Hotel

We arrived mid-evening after a long drive to find the hotel was closed and the reception was unmanned. This was surprising having booked and paid for our two night stay over three months in advance using Agoda. We called the hotel number on our booking and we eventually got an answer. The person we were speaking to clearly had no idea how to handle the call and was being guided by someone in the background whose voice we could clearly hear. They advised that the hotel was closed for the month of September and they had advised Agoda accordingly, a fact which Agoda later refuted. Initially the hotel staff/manager offered to help us find alternative accommodation and said they would call back, however we never received any such call and our attempts to call back were not answered. After our trip ended, we contacted Agoda to seek a refund and compensation, however Agoda claimed that the hotel disputed being closed at the time of our booking and was refusing to provide a refund. After some discussion, Agoda advised that the booking would be refunded in full, however no compensation was offered and no explanation was given. It is not clear to what extent the hotel or Agoda were responsible, however it clear that one of the parties was lying. What is certain is that the hotel did not assist us to find alternative accommodation as they had promised, which is the absolute minimum they should have done given the circumstances.

The hotel is located close to the township which was good. However it is very dated and desperately in need of renovation. The bathroom wasn’t very clean. There were cob webs and ants everywhere and mould in the grout. The service was average, and the food was ok.

Lovely views overlooking the water. Some fixtures are looking in need of a sand and paint before they get too scruffy. Would recommend and would stay again. Nice walk to restaurants, wharves etc.

Wonderful 3 night stay. All rooms have fantastic views of the Bay and islands, each with a view deck, and has view terrace with hot tubs and pool, view restaurant with dinner best quality in the whole area, a friendly and helpful staff, just 10 minutes walk (2 minutes by car) to the Paihai wharf, shops and ferries to historic Russell and stunning islands scenery, walks and water activities, and just 5 minute drive to the Māori Treaty grounds. (The few reviews mentioning some areas need updates are looking for a missing tile in an otherwise gorgeous ceiling … ignore them and appreciate the overall good value and many great pluses). Highly recommended, and we rarely take the time to rate hotels.

After a month travelling throughout both islands of NZ, we booked 3 days at Paihia Beach Resort, as a bit of an indulgence to relax and refresh. On arrival, we missed the entrance to the resort due to cyclone fencing which made it look like a building site. We got the impression that the Reception staff appeared to be fixated on their computer screens, and arriving guests were an irritating intrusion. Any queries we made about local places were never addressed satisfactorily. Our room on the first floor was great, with a kitchen and balcony overlooking the pool and the beach. The second day, our room had been given a quick, barely noticeable service, and I had to chase up Housekeeping for milk, as it hadn't been replenished. On checking out, again, the Reception staff member looked up, took our keys, and went back to her computer screen. Nothing like, 'Did you enjoy your stay?', or 'Where are you heading now'. Again, we felt like an unwelcome intrusion into her morning. We stayed in many places throughout NZ, most of which have sent follow up emails to see how we enjoyed our stay. Nothing has been sent from Paihia Beach Resort to follow up on our stay, which is testimony to their indifference to guests. For the cost of the stay, we were expecting a better experience.

We stayed for five nights at the end of February. We had a room on the third floor which was spacious and spotlessly clean and overlooking the pool and the sea. The pool was heated so warm enough to bask in. The staff were friendly and helpful. We parked out at the side of the hotel which was easy and convenient. A great short break

We spent two nights at Paihia Beach Resort and Hotel. This is a five-star hotel and it was in fair to good condition. The reception desk is staffed between 8am to 9pm. Staff were very helpful. When we got there it was raining and the reception staff had run out of umbrellas. A suggestion, if you place at least one umbrella in each room as this seems to be fair. A bonus was they had a self laundry room that was complimentary for the guest. The hallways and lift area smelt stuffy but the rooms were quite clean. The staff at reception were very helpful and knowledgeable. The hotel is in close proximity to a local supermarket which was about a 10 minute walk and it was about 8 minute walk to the wharf and the restaurants. Transport: We used Kerikeri Taxis from the airport to the hotel. Weather: We were in Paihia in early December but temperatures were dropping to 15°C at night and during the day it goes up to 21°C. The locals have told us that summer in New Zealand starts in late January and temperatures do not go over 30°C.

For the price tag this apartment was not of acceptable quality. Cabinets worn and stained, furniture broken and doors and drawers hanging at odd angles. Parking was basically on the street as insufficient parks and those were for small cars only. The building was dirty and looking at the great view could be so much better if not adorned by black dirt and mold on the structure above the deck below. Maintenance should be a priority given the price charged, have seen better 3 star motels. Check in is at 3pm and cleaners still with cupboards open and trolleys going as guests arriving… What have they been doing since 10.00am check out? Seems like some good management is needed.

Reception was very rude. Were not giving any answer Properly .did not clean bathroom properly. When I requested many times . only the duty manager Mr Vikram was very polite and good but the other reception girl were very unprofessional and unfortunately Vikram went on leave during our stay. No housekeeping service after seven. even there is no reception after 9 o’clock.