Guest User
March 28, 2024
The experience at the hotel was horrible. Starting with not having an elevator and our room being on the 6th floor, we didn't have an elevator all week and they didn't even bother to change the room. The daily cleaning is poorly done and in addition to cleaning the room poorly, they don't leave enough towels, we had to ask for them. And the worst part was that every time they cleaned, they left the bedroom door open all day, putting our belongings at risk. The employees are incompetent and every time a problem arises they indicate that they don't know, it's not up to them and that they only work there 1 or 2 days a week. We made a complaint, they refused to give us the book recommendation. They indicated that they would give us our money back (only €80 for the inconvenience) And now they indicate that they will only return the money if we make a positive comment. We refuse. Don't choose this hotel, it was the worst choice.
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