Pullman Properties in Paris

We booked the Classic Family Room with two double beds, and it was spacious and very comfortable. The room was well-equipped, including a smart TV which was great for relaxing after a day out. The location is excellent — right next to the train and metro station, making it easy to get around. The area feels safe and has plenty of restaurants and cafés nearby, which made our stay even more enjoyable. Highly recommended!

This so-called five-star hotel may enjoy a prime location next to the Eiffel Tower, but the reality is deeply disappointing for the price they charge. The central issue, and one that ruins the entire stay, is the ancient air-conditioning system. It can only produce either heating or cooling—not both—and the creaky controls offer no real control at all. We stayed in late September when the afternoons were still hot and sunny, and the room became unbearable. Opening the window wasn’t an option either, since it just brought in street noise and light, making rest impossible. When I complained, the staff first tried to mislead me by saying they would send a technician to “fix” it, as if this were a problem isolated to my room. Of course, they knew full well this is a general, long-standing issue built into the system. Instead of any actual solution, they then attempted to placate me with complimentary coffee and champagne—which I pointedly returned. Reading other reviews confirmed I was not alone. Many guests describe the exact same problem, and management appears content to ignore it. For a hotel that charges luxury rates and claims five-star status, the lack of a modern climate system is unacceptable and feels like outright negligence. My advice: avoid this hotel entirely in spring or autumn when temperatures fluctuate. If comfort matters at all to you, spend your money elsewhere—this place is only trading on its view of the Eiffel Tower, nothing more.

The Pullman Bercy is ideal if you want a relaxed, modern hotel in an extremely safe and accessible neighbourhood. Great for those who value comfort and luxury. + Location: From the hotel it's a few mins walk to the M14 line, a new and safe metro line that is connected tobAirport Orly and Gare du Lyon train station (RER A/B trains to Disneyland Paris and Charles de Gaulle Airport). M14 can also take you into central Paris to see the Louvre, Notre Dame and Palais Garnier within 30mins. + Cleanliness: The room, including water and towels, was refreshed daily. + Air Conditioning: The a/c worked well and kept the room at a comfortable temperature. - The TV did not have chromecast or similar wifi-streaming features available.

The room was clean and good-sized. Also walking distance to Westfield shopping mall and the metro lines. Gym was small but good enough for a quick workout.