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9.1/10
Great
KKay-aLocation to public transport and local attractions was convenient. The accommodation was comfortable but it would have been better if there was a floor plan where the rooms are located as only 3 rooms were on the main floor and the others were accessible via stairs, which are narrow. Our room was outside the main house in the back. If you are travelling with lots of luggage or big, heavy suitcases, be mindful that there are no lifts. Housekeeping was a bit disappointing. Modern fittings and energy saving features were a plus.
BBrifertvI had a very good experience staying at Hilton Cardiff. The hotel felt extremely safe and well managed throughout my stay. One thing I noticed is that they are very strict about not allowing visitors after 9 PM. At first, it was a bit disappointing, but honestly, it also made me feel much safer knowing they take security seriously.
The service was excellent from beginning to end. The staff were always kind, attentive, and always willing to help with anything I needed, which made the whole experience feel very welcoming.
My room was comfortable, clean, and well maintained. It was also cleaned during my stay, which I really appreciated and added to the overall comfort.
The location is another big advantage the hotel is just steps away from Cardiff Castle, making it perfect for exploring the city. It’s also only about a 20 minute walk from Cardiff Central railway station, which made getting there and around very convenient.
One morning I decided to try the breakfast buffet, and it was definitely worth it. There were many options to choose from, including pastries, hot food, fruit, and drinks. They also had coffee machines with very good coffee, which made the breakfast experience even better.
Another highlight was the bar downstairs it had a great atmosphere and was a really nice place to relax after a day of exploring.
Overall, I would definitely stay here again and highly recommend it to anyone visiting Cardiff, especially if you value comfort, excellent service, a great location, and above all, feeling safe during your stay.
GGuest UserLoved your hotel. We had a fantastic king room with sea views & the bed was very comfortable. Didn’t have the evening meal there but loved the breakfast, it was the best we’ve ever had. Location was superb.
Regards
Kathleen Rhiannon & Douglas Spence💃🏴🕺🏴
Tthe travelling brummieBest hotel I've been to so far all the staff day/night was well mannered happy helpful joyful staff from reception to dinning down to the cleaners all have above and beyond with my stay from the moment I arrived made me feel equal as im disabled the lift access was easy to use helpful with my luggage straight away no waiting around reception was brilliant excellent communication got my room card really quickly no waiting around 3 lifts so plenty of access to floors my room was beautiful spacious easy access with quick card entrance with electric door just swap and the door opens for you with one press button to exit bathroom has all disabled access toilet bars shower seat with arm rests your able to move from side to side which helps getting to dry floor food was amazing from breakfast buffet massive selection you got to try the mixed fruit juices red and green flavour explosion have your great British fry up with a croissant and cappuccino for afters even had reserved table with easy access with out asking help with service if you want your breakfast brought too your room i highly recommend you stay in the Leonardo hotel for best stay on what ever your needs great tourist's while on your stay you have to visit the castle
GGuest UserLast minute decision to stay over in Cardiff and this is in an ideal location and reasonable price. Staff at reception/bar couldn't have been more helpful when I struggled with the check in units! Room was fine, quiet & with everything I needed. Sunday night but restaurant was still open so had lovely meal there & breakfast the next morning always a cracker. Note their deal if you're having both by the way.
KKeshniReceptionist Anshika helpful and apologetic
Breakfast boring 😴
When I asked for vegetarian/vegan I was directed to PORK sausages, very off handedly, by Lisa.
Which was totally disrespectful,rude and upsetting 😡
The croissants were totally inedible when I went on Sunday morning around 8am
There were 3 ”broken” croissants left, which nobody touched
Until I asked if they were going to top it up!
The hash brown were dry and inedible
GGuest UserGreat stay at Future Inn Cardiff. The room was spacious, clean, and very comfortable, and the staff were friendly and helpful. The location near Cardiff Bay is excellent with plenty of places to eat and things to see nearby. Free parking was also a big bonus. Would happily stay here again.
BBethSaidSmileIt is a good hotel, good size swimming pool & have both steam room and sauna, however, been twice now on weekdays and both times very busy.
Mainly self check-ins which loses the personal touch I feel and not too happy charged extra for parking giving the location of the hotel.
Great service in the restaurant.
GGuest UserLocated in the middle of the city centre close to castle and local attractions. Unfortunately room backed into a night club which played music till 4am. If you are a light sleeper this could be an issue. Other then that lovely place.
MMrs j PlunkettStayed at this hotel for five days the beds was very comfortable. Rooms are very clean. Waitrose and Lidl‘s two minute walk regular buses into Cardiff. Breakfast available at the hotel. Staff are absolutely lovely and always ready to help. She’s a very friendly hotel with country walks nearby rooms have bath with a shower always hot water available me and my husband had a very comfortable pleasant stay well definitely return the hotel is more of a motel but would not hesitate recommending as you have everything you need the rooms are basic but do you have a kettle tea and coffee supplied clean towels extremely comfortable bed and the rooms are clean staff are very welcoming and friendly
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