Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on Jan 19, 2026
Guest User
There was a function on at the hotel which we were not informed of at arrival.
The music went on till late and was very noisy. Our room being directly above the area.
Room was cramped in sleeping area. As the dresser and furniture was too big.
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Price per night from:DKK 509
Posted on Jun 27, 2026
Denise Raynor-HughesHotel was lovely, great location really great staff. Restaurant was fabulous as was the Browns bar & staff. Unfortunately our aircon was ineffective and when reported to reception no engineers to review/fix and we ended up with 2 small fans in the room 🥺🥺. Safe to say our sleep was awful, the room was so hot and stuffy reaching temperatures in excess of 29 degrees (air con was set to 18). It would have been more cooler to sleep in the corridor 😟😟😟. So whilst this hotel was beautiful this issue certainly affected the quality of our stay.
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Price per night from:DKK 684
Posted on Jul 8, 2026
Guest UserI like to book Holiday Inn when I travel because it's usually reliable, although some branches can be a older/more worn out than others, but I expect would be up to standards.
Room was comfortable and very spacious. Had a Big screen tv ehich was great to watch the match.The night team went above and beyond to ensure I had a good stay and responded to my request.
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Price per night from:DKK 495
Posted on May 14, 2026
Guest UserWe stayed for two nights as our bathroom is being replaced at home.
This is a former Premier Inn which retains the 'footprint' and build/comfort standard of a PI. The rooms have showers instead of baths which is perfect for me. I rang ahead and requested a ground floor room which was honoured- we were given room 2 which met our needs and requirements.
Bed was really comfortable, tv had limited channels but I was able to log into my Netflix. There is hanging space for your clothes, a hair dryer and plenty of sockets, none by the bed though. The WiFi was adequate for our needs.
There is free, secure parking provided at the rear of the hotel - you need a code to exit so as safe as can be. No noise considering the M4 motorway and main A48 sandwich the hotel.
There is a restaurant for food but we didn't use it. Menu was a bit pricey but has good reviews.
All the staff that we met were friendly. The Receptionists were lovely and a big shout out to Alice who sorted our return visit next week when we get back from holiday.
For the money it's excellent value for a clean, friendly place to stay.
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Price per night from:DKK 362
Posted on Sep 16, 2025
Guest User
I had an excellent stay at this hotel! From the moment I arrived, the staff made me feel welcome with their warm hospitality and professionalism. Check-in was smooth and efficient, and I truly appreciated how attentive and friendly everyone was throughout my stay.
The room was spotless, spacious, and very comfortable. The bed and linens were high quality, and I slept better here than I do at home! Small details, like complimentary water, good lighting, and thoughtful amenities, made a big difference.
The location is perfect—close to everything I wanted to see, yet quiet enough for a restful night’s sleep. I also enjoyed the breakfast, which offered a great variety of fresh and tasty options.
Overall, this hotel exceeded my expectations. The combination of excellent service, comfort, and convenience makes it a place I would definitely recommend to anyone visiting the area. I’ll absolutely stay here again on my next trip!
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Price per night from:DKK 1,021
Posted on Jun 6, 2026|Classic Triple Room
Guest User
The hotel itself was lovely despite a few issues on check in - namely that the room wasnt ready. When we were told that we could check in, I discovered that I had been given the incorrect room. The hotel reception staff were helpful and eventually found the room I had originally booked and we moved without much fuss. The one disappointing element of the stay was regarding having to pay £10 per adult to swim - granted I did not have to pay for my son but after paying near enough £150 already I was not best impressed at this additional and unexpected charge.
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Price per night from:DKK 545
Posted on Mar 28, 2025|Classic Room with Double Bed
Guest UserGood location not far from centre of Cardiff. Service was poor, receptionists seemed like they didn’t want to be working there and breakfast staff like their family had just died. That said the breakfast was good quality and the room was good. Needed some cobwebs removed and mould cleaned from bathroom
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Price per night from:DKK 407
Posted on May 30, 2026
AlvidaHad a lovely stay here, hotel was closer to many thing for you to walk around 10min. Services from staff was good. Breakfast was alright and not too fancy. You can also access the pool and other facilities. Bed was okay and comfortable only downside is that they can only change the sheets after 3days not every day when room service does their day rounds. Overall I will definitely recommend. Will definitely visit again.
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Price per night from:DKK 511
Posted on May 23, 2024|Superior Room with Tree Lined View
Guest UserThe hotel is very close to the castle, town hall, museums and other attractions. It is very convenient to go shopping and dining on the pedestrian street. The most outstanding thing is that the breakfast is very rich and there are many kinds of fruits, so the cost performance is relatively high
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Price per night from:DKK 649
Posted on Oct 29, 2023
Guest User
I’m so glad we decided to stay at The Coal Exchange Hotel in Cardiff. I’d been given the very important job of finding a place to stay overnight for my friend’s special birthday. I didn’t really know where to start, so I compared prices of hotels in the area. I was surprised to find that the ‘budget’ hotels Premier Inn and Travelodge were no cheaper than The Coal Exchange for the given dates! I had a look at the photos and reviews and it looked perfect for a special occasion. It was steeped in history with the interior design staying true to the period in which it was built. Originally, as there were five of us, I had booked the sextuplet room. It looked amazing and we were all really excited about staying there. Unfortunately though, due to maintenance work being carried out on that part of the building, we had to change our plans to three double rooms right next to each other. The rooms were beautiful. Floor to ceiling double windows, opulent wallpaper, ornate period furniture and a lovely comfortable centrepiece bed.
The bathrooms had gorgeous jacuzzi baths and stone basins.
The following morning we had a delicious breakfast in Culley’s Restaurant situated inside the Coal Exchange.
The staff here are very friendly and go out of their way to ensure you have the best stay.
Can’t wait to go back.
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Price per night from:DKK 393