Kushiro City Hotels with Free Parking.

We were a little apprehensive before our arrival as the hotel was built in 2015. However, the hotel exceed our expectation. The staff at the porch was patient, he helped us with us luggage and pointed to the free parking. The receptionist explained the services and facilities available clearly and checked if we made plans for dinner as our room did not come with meals. She later helped us microwave our food purchased from Lawson. The hotel has 3 private bath that doesn’t require reservation. Both the male and female onsen has great view of the river. The facilities were clean and well maintained. Very calming views from the room, could sit there and enjoy tea. Recommended to spend an afternoon at the hotel to relax and rest. They provide ramen at 10.30pm too.

The bus stops right in front of the hotel when returning to Kushiro from Lake Akan. It is very convenient. There are izakaya ramen shops and convenience stores nearby. The breakfast is rich and the service is also very good. It is not far from the JR station.

Stayed at The Forest Akan Tsuruga Resort for three nights during our visit to Lake Akan. The location is excellent, within easy walking distance of the lakeside, Ainu Kotan, visitor centre, restaurants, Kamuy Lumina, and many of the area's attractions. It made exploring Lake Akan very convenient without needing transportation. The hotel itself has a warm, cozy atmosphere that blends nicely with the surrounding nature. Breakfast was especially enjoyable, with local favourites such as sweet shrimp sashimi and natto. While our initial room was not quite ideal for our personal preferences, the staff were helpful in assisting us with a room change, and we ended up in a room that suited us much better. Their assistance was greatly appreciated. One small observation is that during our three-night stay, the buffet menu remained largely the same each day. While the food was good, we found ourselves becoming a little repetitive by the second and third day. Guests staying for a longer period may appreciate a bit more variation in the menu. The hotel also offers a public bath, although we did not use it during our stay, so I am unable to provide any comments or review on that facility. One thing worth noting is that the hot spring bathing tax is still charged as part of the stay, regardless of whether guests choose to use the public bath facilities. Another plus is the coin-operated laundry facilities, which are very useful for travellers staying several days or moving between destinations. What I enjoyed most was using the hotel as a base to experience Lake Akan. During our stay we explored the forests, visited Ainu Kotan, walked the Kamuy Lumina trail, took the sightseeing cruise, visited the Marimo Exhibition and Observation Center, spotted deer and foxes, and enjoyed beautiful lake views. On our final evening, the weather was perfect. We watched the sunset over Lake Akan and later enjoyed a sky full of stars. It was a memorable way to end our stay. Overall, The Forest Akan Tsuruga Resort is a comfortable and convenient base for exploring Lake Akan and the surrounding area. Thank you for a pleasant stay.

My stay this time was far from smooth. I booked a 17 sqm room, but upon arrival, the hotel said it wasn't available and offered a 13-15 sqm room instead, with no refund for the downgrade – absolutely unheard of! I've only ever known hotels to offer free upgrades when the booked room isn't available, never a downgrade without a refund. I arrived at 12 PM and, after being told my booked room was unavailable, I contacted Trip.com. I was met by 'Xiao Hong,' the most unhelpful customer service agent I've ever encountered. Despite calling multiple times over 5 hours, there was no feedback, and she repeatedly delayed responding, costing me dozens of yuan in call fees. Frustrated, I requested a new agent, and the issue was resolved by a supervisor in less than 15 minutes, finally demonstrating the level of service I expect from Trip.com. As a 16-year Trip.com Diamond member, I choose to book through them over other OTA platforms like ** (removed specific OTA name), even paying a bit more, precisely because of their customer service's ability to handle emergencies. This experience was truly disappointing, though I'm glad the customer service supervisor maintained the usual standard.

It was not entirely clear at time of booking whether I would be assigned a dorm bed and arrived prepared to be so assigned. I believe the situation is the dorm is reserved for group reservations so you normally be assigned a private room with shared bathroom. This made the room a great value and a memorable stay.

The hotel's location is excellent; it's a two-minute walk straight ahead after turning left from the JR station. There's a bus stop and a sightseeing bus pick-up point right outside the entrance. It's also just over a ten-minute walk to Nusamai Bridge. The hotel breakfast is delicious, and there are complimentary alcoholic beverages and soft drinks on the first floor in the evenings. They also offer free hot springs. The only downside is the questionable cleanliness, which needs improvement.

We had a lovely stay at Hotel Gozensui in Lake Akan. The location is fantastic — the frozen lake and all the winter activities are just a short walk from the hotel. The staff were very helpful and welcoming, and even though English wasn’t widely spoken, they really tried their best to assist with anything we needed. Our room faced the lake and the view was beautiful, especially at night when we could watch the fireworks right from the room. A very memorable stay in Lake Akan.

Traveling solo in Kushiro as a Chinese national, I imagine there aren't many of us, but the front desk staff were absolutely wonderful. The breakfast selection was a bit limited. The location is super convenient, right next to the station, and just across the road from the bus stop, which is great for catching the White Bus. There aren't many convenience stores nearby, especially at night when it's quite dark and deserted. On the bright side, the hotel offers complimentary *ochazuke* in the evenings.

It has good access from the station. It's on the opposite side of the railway tracks from the downtown area along the Kushiro River. If walking, you can reach Kushiro Station via a pedestrian bridge or underground passage. There is ample parking. There is a large public bath on the first floor (about 8 people in the washing area). Bicycle rentals are available for nearby places (there are no convenience stores nearby). The basic necessities are provided.

The hotel side is adequate but simple. The restaurant part should be avoided, food basic cheap and the worse of our two weeks in Hokkaido. Staff was unfriendly to say the least. There is a beer box at the entrance of the restaurant, but that is ”outside” . We thought we should take the beer before entering the restaurant, and that got the staff just about scream at us, because beer is sold inside! Breakfast is from 7 to 9 and while we were finishing our breakfast started at 8.30 waitress showed up saying we should be out by 9 as they closed! Very close to Akan crane center but the worse accomodation of hokkaido, to be avoided if you can. All other places we stayed people were most friendly!