Masai Hotels with Free Parking.

It's great to be back at the Renaissance Permas Jaya. Our last visit was a couple of years ago, and to our pleasant surprise, the hotel has been just as well maintained as we remembered. Unfortunately, we did not have the opportunity to try the breakfast, as there were plenty of nearby local eateries where we enjoyed our meals. Overall, thank you to the Renaissance team for another wonderful experience, from the swift check-in process to promptly accommodating our room service request! We look forward to returning again in the future.

We booked a Premium King Room for one night. The room was clean and came with basic amenities such as disposable slippers, toiletries, TV, small desk for work, dining / coffee table for two, safety box and mini fridge. There’s also plenty of parking space just outside the hotel, and a nice western food store within walking distance. Check-in was at 3 PM and check-out at 12 PM. The front desk operates 24/7, and the staff were friendly and able to speak both Malay and English, which made communication easy. There’s also cctv installed along the walkway outside the room. However, there was no hair dryer provided in the room. The biggest downside was the room location. We were given the last room facing the main road , and it was extremely noisy. We could clearly hear cars and motorcycles passing by throughout the night. I only managed to fall asleep around 4–5 AM due to the constant noise. Overall, the room was clean and comfortable, but the road noise seriously affected our rest. If you're a light sleeper, we recommend requesting a room away from the roadside.

Overall, my 3-night stay was pleasant. I especially enjoyed the family suite—the king-size bed and pillows were very comfortable. However, I expected a basic standard, which is why I couldn’t give a full rating. Cleanliness: There were a few issues that needed attention. I encountered a small lizard, a baby cockroach (which I had to handle), and a spider. The bedsheets and rug had visible stains—while these may be hard to remove, it's not acceptable even for a 3-star hotel. Additionally, a used, damp (but dried) toilet paper roll was left alongside a new one, which should not happen. I’m not particularly fussy, but others might have rated this much lower. The toilet seat was loose and misaligned. The towel hanger was loose as well, so we were careful not to hang all our towels there. The basin tap was also loose. Service: Requests for a writing chair and a hairdryer took quite a while and were only resolved after I spoke to a housekeeper the next morning. Although the room accommodates four guests, we were a group of three and only received two cups, so we had to take turns. There are also only two non-standard, unprofessional hangers provided. They should supply four. I did not use the shampoo or shower gel, so I cannot comment on those. Maybe a brief note should check on our day since we are staying for three nights. This is a suggestion to improve. Location & Amenities: There is a laundry shop conveniently located directly across from the hotel. Parking is available on site, though you may need to park behind the building. It would be helpful to have a designated drop-off slope at the front of the hotel. Food: The café serves a good chicken nasi lemak. The curry gravy is rich and flavorful, though it would be better if there were more side dishes to complement the rice. The overall experience helped offset the shortcomings. Value for Money: 3/5 Until another review for the shortcomings are rectified, I will consider other accommodation

Very clean and neat hotel. Saw some review of not having 24hr hot water shower, however I did not experience such issue. Everything is fine during my 2 nights stay. Surrounding have alot of eateries which I have been spoilt by choices. There is also a night Market on every Sunday which is worth going for some street food.

Spacious and nice room with strategic location. Close to Pasir Gudang centre and Johor Baru City centre. Close to eating/restaurant, just walking distance.

Good location. A good choice to rest after visiting Mid Valley mall. Late night check in available. Parking lots available in front of the hotel. Got a Lok Lok stall just outside for night refreshment. Reasonable price, friendly staff

This is my first time at Johor Baharu Masai area. I had booked this hotel for 1+1 day. The staff here are very friendly and helpful. Rooms is clean and also with the washroom. Internet speed was fast and stable you can browse over Singapore channel as well thru the smart tv. For the price i booked under RM90, they still providing complimentary breakfast. They do seved fried noodles, fried rice, sausages some bread and coffee and juices. Location of the hotel was also very strategic, local banks, fast food chain and local coffee shop are just around the corner. I have a pleasant stay at this hotel and definately will return if i came down to Johor. By the way they also provide complimentary carpark space just infront of the hotel. Good Job for the hotel and staff.

Hotel air con is just cool not very cold type. Bed is so so only. Hotel provide toothbrush kit, coffee, tea and bottled mineral water. Towels ok. Bed cleanliness can be improved cos I had an allergic reaction to the bedsheets. Lips became swollen after contact the sheets 😟. Also the pub nearby is very noisy till around 3 to 4am in the morning so quite difficult to sleep. Breakfast was good though. The food although small serving but tasty and front desk staff is friendly and helpful.

Exceptional Stay Defined by Unmatched Service! If you want to experience what true hospitality looks like, look no further than this amazing hotel. While the property itself is wonderful, what truly sets it apart is the phenomenal staff—specifically, Janet and Roen. Janet and Roen are both exceptional. They don't just follow a standard hospitality script; they completely redefine customer service. In an industry where staff can sometimes be restricted by corporate red tape, Janet and Roen are a breath of fresh air. They aren't afraid to defy conventional rules when a situation calls for it, proactively taking things into their own hands to ensure the guest experience is absolutely seamless. It is incredibly rare to find individuals who are so deeply committed to guest satisfaction that they will personally intervene and go off-script to make sure every single detail is taken care of. They completely removed any stress from our stay, anticipating our needs before we even had to ask. Amazing hotel, amazing service. Kudos to Roen and Janet for elevating our experience and showing what genuine, empowered hospitality is all about!

quite romantic