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9.4/10
Amazing
ZZhongguoduxingxiaThis hotel is located inside a national park, so you have to buy a 50 MYR national park ticket just to enter. It has multiple rooms, which are quite small, but the common area is very spacious. It feels more like a hostel than a proper hotel.
Because it's in the national park, the outdoor environment is beautiful and the air is fresh. You can enter the park as early as 7:30 AM, and the walking trails are open all the way to the waterfall. Due to time constraints (we wanted to go to the hot spring), we only made it to the Bat Cave before turning back. The walk took us 80 minutes.
There's an additional 10 MYR fee for the hot spring. Filling a private bath takes about an hour, whereas the foot baths are already filled and ready to use, which is great. The hot spring water is very pure, around 40 degrees Celsius, and very comfortable.
AAnonymous UserStayed at the hotel and really enjoyed the breathtaking view and beautiful garden. The surroundings were peaceful and relaxing. However, the walkway from the car park to the hotel room was quite slippery, so it would be great if this could be improved for guests’ safety. I also hope the café can offer a wider variety of food choices and extend its operating hours for guests’ convenience.
TtmweThere is no fan or air conditioner. It is a bit hot during the afternoon, but the weather is comfortable at night. The house is clean, and the overall cleanliness is satisfactory. However, the toilet window is too large and is only covered by a mesh screen. At night, people outside can still see shadows through the light inside. Also, the window can be opened from the outside, which makes it feel unsafe. The view of Mount Kinabalu from the entrance is very nice.
(There are a lot of insects at night. It is recommended to prepare some insect repellent.)
Sshu ling seetIt was an awesome experience staying at Spring Garden. The host, Mr Lee, went all out to ensure our stay was comfortable. When it rained, he brought umbrellas and placed outside our house. He helped carried our luggage to and from our car, right to our doorstep. When we were tired and didn't wish to drive out for dinner, he offered to pack food for us and suggested a few places for us to consider. We couldn't have asked for a better host and are very grateful for his warm hospitality.
The house is very clean, mountain air fresh and the surroundings just so beautiful.
Driving around Kundasang area, am so thankful we selected Spring Garden Kundasang for our stay. Some of the accommodation we saw were quite rundown, surroundings were noisy and parking was difficult. Spring Garden Kundasang offered a restful respite away from the hustle and bustle. We are so glad we made the right choice.
Thank you once again, Mr Lee.
MMelly LeoThe service provided by the staff was excellent. They were polite, friendly, and hardworking throughout our stay. We especially enjoyed the breakfast, with the fried mee hoon being a highlight. The room was very clean and well maintained, which made our stay even more comfortable. Above all, the stunning breakfast view of Mount Kinabalu truly made the experience unforgettable.
GGuest UserOverall, a very pleasant and comfortable stay.
Pros:
Easy check-in, with a receptionist available.
Great location, only about a 5-minute walk to Bataras Supermarket, with Uncle Bob and Aicha in the same row, making it very convenient for food and daily necessities.
Although it is close to the supermarket and shops, the area was surprisingly quiet at night.
No bad smells in the house or around the toilets.
The view is pretty good and better than expected.
I requested a ground-floor unit because we had an older guest with us, and they kindly arranged a ground-floor unit for us. Really appreciated this.
The staff were very helpful and friendly.
The floors and kitchen were clean.
The kitchen utensils were also clean, which was a big plus. Many guesthouses have clean rooms but dirty kitchen utensils, so I really appreciated this.
The place is spacious and suitable for a big group.
Cons:
The bidet spray/water pressure was a little too strong, and some of the pipes were leaking.
One of the toilets became clogged on the second day.
There is a small graveyard nearby, but personally, it was not an issue for us at all.
Overall, we were very satisfied with our stay and felt comfortable throughout. The convenient location, cleanliness, helpful staff, and spacious layout made this a great choice, especially for a big group. We definitely would love to stay here again!
AAnonymous UserMy husband and I stayed here in a standard double room during our trip to Kundasang. The room was spacious enough for the two of us, with plenty of space to open our luggages comfortably. It was also well equipped with sufficient hangers, two mugs, an iron and ironing board, and a hair dryer, which made our stay more convenient.
The highlight of this hotel was definitely the stunning view of Mount Kinabalu. Waking up to such a beautiful landscape was unforgettable, and the breakfast area also offered the same amazing view, making the morning meal even more enjoyable.
The staff were friendly and welcoming throughout our stay. Breakfast was good, with a decent variety including toast, nasi goreng, sausages, baked beans, sunny-side-up eggs, cereal, Sabah tea, coffee, and cordial.
Unfortunately, housekeeping could be improved. There were quite a few spider webs under the hanger area where guests would naturally place their shoes, which gave the impression that the room hadn't been cleaned thoroughly. We also spotted a baby cockroach crawling out from the bed, which was disappointing and affected our overall comfort.
Overall, the beautiful mountain views, friendly staff, and satisfying breakfast made for a pleasant stay, but the cleanliness issues need attention. With better housekeeping, this hotel would provide a much better experience.
Aairule143⭐️⭐️⭐️⭐️⭐️
I would like to start my review by complimenting all the staff ,from the receptionist, kitchen staff, to the housekeeping team. All of them truly deserve a 5-star award for their excellent service.
The receptionist, Ms. Liza (if I’m not mistaken), was very kind and welcoming. I arrived at the resort around 2:00 PM without making any prior reservation, yet she patiently showed me every type of room the resort offers. After viewing all the room options, I made my decision, and the check-in process was smooth and easy with clear explanations given.
The room was quite spacious, and an additional bed could be added with a small extra charge. Whenever I needed anything, I just had to make a call, and the staff responded quickly and efficiently.
My stay included breakfast, and the food provided was good. For dinner, the restaurant also offers a variety of dishes, which is very convenient as guests don’t need to drive out to look for food.
That said, I do have a few suggestions for improvement to make the stay even better. The beds could be upgraded, as they felt a bit old and not very comfortable. The Wi-Fi coverage also needs improvement, especially since the CelcomDigi network coverage in the area is quite weak. In addition, the television system could be upgraded. While the resort offers beautiful scenery to enjoy, sometimes the weather doesn’t allow guests to go outside, so having better in-room entertainment would be appreciated.
Overall, I had a pleasant stay and truly appreciate the friendliness and helpfulness of the staff. Thank you for the wonderful hospitality , I hope to visit again in the future.
LlyalimFirst time stay in campervan, there are just fan inside, the 2 in 1 toilet + bathroom was pretty small, we use it as toilet only because we had another family room. The bed consider comfy, and if small children will definitely love it! The room price was definitely very affordable and the view is superb. Just the road head to this hotel was with kasaran only but not a big problem, very convinient to stay here as restaurant and attractions place all are not far away.
GGuest UserThe resort is conveniently located right beside the main road connecting Ranau and Kota Kinabalu. The room was clean, spacious, and comfortable. While there was some traffic noise from passing vehicles, it wasn’t a major issue—earplugs can easily solve that if you’re a light sleeper.
What mattered most to us was the cleanliness, which was excellent. An added bonus is that extra mattresses are available for rent if needed. Overall, we had a pleasant stay and would definitely choose to stay here again.
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