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9.4/10
Amazing
AAhmed.AdawiI had a wonderful stay at your hotel. The staff were amazing, very welcoming and helpful. The facilities are great, the bed was very comfortable, and the room itself was excellent. I also really enjoyed the swimming pool, which was very well maintained.
The only issue I faced was the presence of small cockroaches in the room. I believe this is something that can be solved , as everything else about my stay was truly enjoyable
MMartin Z61The hotel is famous for its perfect location in the middle of all actions and a nice bar with view on the swimming pool. My only criticism is that for my room there was hot water coming only after 5 long minutes of letting the shower on.
MMarco AngeloThis is the 2nd time I booked my stay at Prime Asia Hotel and they are consistent - clean rooms and a comfortable place to stay indeed. You get your money’s worth. I know that for every visit I will be doing in Pampanga, I will book my hotel here and I would recommend this to my relatives and friends. One thing I appreciate is the guards check and confirm what room the guests go to. They call the room and confirm if we expect a visitor. Even as they leave, they confirm it. It is a good security check. Thank you Prime Asia Hotel and Management! Continue to stay consistent.
HHuggySenWe checked in very late and appreciated that the hotel still accommodated us without any hassle. The staff were polite and helpful. The rooms are spacious and comfortable. The only downside was the unstable Wi-Fi. Overall, it was a good experience.
AAnonymous UserI had a wonderful experience at this hotel. The staff were exceptionally friendly and attentive, making me feel welcome from the moment I arrived. The rooms were spotless, well-appointed, and offered all the comforts I needed for a relaxing stay.
The only downside is the location—it’s a bit removed from the main attractions and requires extra travel time. While this might not be ideal for those wanting to be in the heart of the city, the quality of the hotel itself more than makes up for it.
GGuest UserFirstly, the room is clean, hot shower and air-conditioning works perfectly fine, rooftop deck is impressive . Breakfast is okay. I booked for 1 night just to see how I go with this hotel as it is my first time. . Safety deposit box is not working, towels are overused, no handowels, have to request for one, mini fridge bar is not working. I checked in late, after my flight , wanting to catch up on much needed sleep. Next morning around 715am housekeeping knocked, then rang the doorbell bell woke me up, saying their doing a ROOM CHECK and that's a PROTOCOL in El Vistra to do that which is totally INSANE. I checked out right after, then reception told me they're doing a ROOM CHECK to make sure everything is in order for me to get my deposit. What an experience!!
GGuest UserI chose this hotel as one of the amenities mentioned a sauna. Apparently, they don't have a sauna amenity-- but a room that has a sauna. That is awfully misleading. As soon as we checked in, I was already disappointed.
While it is new and recently renovated, I find the various elements of the room overdesigned and not very user-friendly. The peephole on the door was too high for either of us to reach. It also didn't have a cover (security risk). It might’ve been 6 feet. The chair and desk was not very ergonomic, the table was too high and the chair low. I dunno, seems like they designed the room for big people and I’m just a hobbit in a human world. The tables’ glass tops easily slides off because it doesn't have rubber feet to keep it in place. The sliding doors of the closet could easily overlap that it’d be hard to pull them to close properly. The bathroom door was unnecessarily huge. The bathtub setup is not very accessible, it’s setup way too high that you literally need a foot stool (that they have ready) to climb on. Needing a footstool and a handle is very accident-prone (the room we got was not senior/PWD-friendly, or even for someone with injuries). Even as an able-bodied person, it feel like one wrong slip on the stool can have disastrous consequences. The tub drain can easily be stepped on and then it closes, weird.
The staff were nice and friendly but it was odd that they didn’t seem too aware about various hotel policies and rules or even amenities when asked about: whether the sauna was an amenity, if asking for a bottled water was paid, if getting something printed at the front desk would be paid, or when the lights would turn on when the power went out. Speaking of the power going out, it took more than 5 minutes, perhaps even up to 10, for the generator to kick in or maybe it was the actual power coming back already--not sure. But there was absolutely no care to its customers about the power outage that we were just in the room waiting for the lights to come on… It was never spoken about when we checked out the next day. No one checked on us after the lights came back on either. We had to find the number to call the front desk as the phone needs power to work and the number on the keycard doesn't work.
Only one guy in the restaurant seemed to be on top of things during breakfast. Also seemed like they used powdered pineapple juice.
But hey, the bed was really comfy, everything was new and clean. The room was also spacious.
RRoland IgisomarGetting a hotel at this price is, ”you get what you pay for”.
The Pro's: Customer service was great from the start, from the doormen to the front desk receptionist and the bartender/waitress. Hotel lobby, restaurant, and the rooms are clean.
The Cons: The problems I had on my first room was that the room a/c was blowing cold air on my 1st day only, and my fridge didn't turn ON when I plug it into the outlet. No microwave. Bad smell was coming from from the drain pipe in the restroom. The 4th day I moved into a different room with GREAT a/c unit. Now that room has no fridge, leaking water fixture below the restroom sink, no microwave, and the room was close to the road so you hear all the loud noises from morning till 9 or 10pm. I hope the management change the windows to soundproof the noise out. It didn't really disturb me since I just put my earphones in and listen to music.
Overall, great price and great customer service. Management just need to fix some appliances and plumbing issues.
CCalifornia CoachIt is what it is. You kind of know what the area is like when there are 2 ”massage parlors” across the street and tons in the area, and the facility has surcharges for bringing in an ”outside masseuse.”
The room was large and reasonably clean. The towels were fraying, and the ”white” sheets were gray. The room refrigerator was bigger than average. There was a small table and chairs in the room - you could eat or do work there. The air conditioner worked just fine.
The place is located above a 24 grocery store. This is convenient, nice, and adds a layer of security.
We had some issues sleeping for 3 reasons:
1. Pillows were high and rock hard. My wife and I each got stiff necks.
2. There were some inebriated individuals who had a very loud argument @ 3 am.
3. Worst of all, there was a rooster fairly close to our room. Like most roosters, every time he saw a car with its lights on, he went crazy. This happened all night long.
Pictures are from inside the building and will give you a feeling for the area.
NNurse MurlI recently stayed at Sunday Hevea and had a wonderful experience. The room was incredibly spacious, clean, and very comfortable — perfect for relaxing after a day of exploring.
One of the highlights of my stay was definitely the food. Every meal I tried was delicious and freshly prepared, with a good variety of local and international options. The breakfast buffet had plenty of choices, and the restaurant staff were attentive and friendly.
Overall, I highly recommend this hotel if you’re looking for big, comfortable rooms and tasty food. I would happily come back again!
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