MMai0718It was our second time staying here and it was pleasant, as usual. The staff were friendly and courteous. Very consistent in their service. đ
Given its prime location, just a walking distance from tourist spots (Burnham, Rizal Park, session road) and food crawls, it is one of the ideal places to stay within Baguio City.
If youâre into cafes, I suggest cafe hopping as well since there are a couple of cafes within the vicinity, the most famous being Foam coffee, Legarda branch.
Just sharing snippets of our short trip, within the area. Hotel room views and what nots. đ
GGuest UserThis is the second time to stay at Azalea. The price is good for the room. The room is spacious. You can cook and store your drinks and food at the fridge. The view is breathtaking.
112MariaThis is our second stay at the log cabin, with the first one being a delightful experience in Q4 of 2017. This time, we booked the Pine Suite, which impressed us with its amenities and a terrace overlooking the Botanical Garden.
While the log cabin itself seemed a bit older, I appreciate the exclusive parking at the front lobby.
The free breakfast buffet was a bit of a letdown, so we opted out after the first try.
Overall, we enjoyed our stay and would likely return, but might skip the breakfast buffet again unless there are improvements.
GGuest UserThis hotel has some good points:
1. Great buffet bfast with a variety of food selections. I like their dried fish, omelette, langgonisa, coffee, breads, fruits. But noticed they did not serve bananas. Staff looks attentive to the needs of guests.
2. Have greats restos and shops nearby. Also near the CJH Conference area.
3. Has ample parking and nice garden plus heated pool.
However this hotel also needs improvement on the following areas:
1. Front desk looks like they are not coordinated. Made separate booking for three nights via Agoda and Trip.com and informed the hotel about this arrangement. However, after our first night, front desk asked us if we are extending our stay. Worst, they deactivated our key cards so we have to go down again to have them activated again which caused some inconvenience.
2. Toilet has a foul odor so called housekeeping who took some time to attend to us. They told us what to do to avoid the foul smell but some unpleasant smell still remained so reported this to the team leader who sent their engineering to check. The hotel staff told us they will return but never did. So problem was not solved.
3. Requested for late checkout since our trip back to Manila was still at 2pm. However, front desk cannot commit and said will require approval. We followed up and got no positive feedback. Called team leader and made complaints about issues 1-3 and had our request accepted.
4. Very difficult to book a taxi or grab and the guards said because of too many guests or tourists. But itâs a pity that such an expensive hotel also has no shuttles service.
We booked this hotel because itâs near the conference area but disappointed because we felt we didnât get the value and services we were expecting. Anyway, thanks to the great staff.
GGuest UserThe hotel itself is nice, clean, and comfortable, and the breakfast was good. The amenities are fine and the room met expectations. Unfortunately, the guest service needs improvement. We arrived at 7:30 PM and our room was still not ready. We were asked to wait, but there were no updates unless we repeatedly asked, which was inconvenient after a long trip. There was also an issue with Netflix being logged in under another guestâs account. When we asked if it could be logged out, we were bluntly told it couldnât be done, without any effort to assist or offer alternatives. A more service-oriented response would have made a big difference. Overall, the hotel has good facilities, but better staff training and guest handling are needed to improve the stay.
GGuest UserIt's our third time in this place and we were in a good room location for this visit. That gave us a very peaceful sleep during the night. And as always, cleanliness and friendliness of staff is present that is why we come back. Appreciate that we were allowed to check-in an hour earlier. Thank you!
AAnonymous UserWe had a lovely stay at this hotel! The view was beautiful, and we really appreciated having a small balcony where we could relax. The location also is very accessible, making it easy to get around the area.
We also loved that the room came with a well-equipped kitchenette, including a complete set of utensils, an induction cooker, cooking pots and etc.
The host was super nice, very warm, and extremely accommodating throughout our stay. Our trip was quite short, but weâd definitely love to come back and stay again next time đ
GGuest Userâď¸âď¸âď¸âď¸âď¸
Clean Hotel, Room smells good, Easy to check in/out, Staffs were kind and welcoming. Wi-fi connection is good.
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Breakfast Buffet Masarap yung food pero konti lng ung selection pag ngkataon puro pa pork/ beef sana may veggies and seafoods din. And sana include n lng din yung egg wag na on the spot n lulutuin ksi humahaba ang pila
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Best location ito if may sarili kang carđ
Yun nga lng malayo sa mismong town. Wala msyadong Taxi kaya no choice magpapabook k tlga ng GRAB (200+ ang taxi fare pag grab pero pag regular nsa 100 or less) One thing nakakahilo yung paakyat s main lobby ng hotel, spiral ramp ksi tpos ang tarik pag di sanay un mgdrive mhhirapn tlga ska sana may nag aassist dun sa pag akyat at pagbaba ng sasakyan pra di nagkakasalubungan at maiwasan yung disgrasya.
GGuest UserThe hotel and staff were fine . The amenities over the road were excellent. Great restaurants and patisserie. Location was a nightmare to get to and from Baguio centre . But that was mainly due to it being the busiest most unfriendly city in the Philipunes. Not to be recommended to westerners
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