Explore honest ratings and real traveler reviews to help you find the perfect stay.
Posted on May 14, 2026
Guest UserBooked one deluxe room and stayed for one night with kids. The room is sufficient, ample toiletries with a bottle of distilled water. The kids enjoyed much at the pool, it was big maximum of 4.2 feet and an adjacent kiddie pool with water fountains also good thing is that the kiddie play room is just along the area so you can watch your kids play around. They also have sun loungers and couches. At the same floor they have this six hole miniature gold area designed for fun and playful guests. In the evening we went to the roof top, there was a bar and spend some time just chilling around. Then buffet breakfast was ok, the kids loved the champorado. Then we went for a quick stroll to the adjacent mall, and you don't have to go down for there was a connecting area at the 4th floor. All in all the stay was absolutely ok despite this musty smell, I think from the carpet that is not dried up? or from the sewer. However, that does not make our stay memorable.
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Price per night from:CAD 148
Posted on Jul 4, 2026|Bay Suite Family
Guest UserHas a lovely stay, hotel was clean and staff were very attentive. First couple of nights breakfast was very limited however after speaking with the concierge elevated the experience the next day. Hotel room was spacious and well appointed. Over all a fantastic time spent and we look forward to coming again.
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Price per night from:CAD 89
Posted on Jun 24, 2026
黑輪輪
Upon check-in, I was initially given the wrong room card, but the staff quickly came up to replace it and apologize. There was no trash bag in the room's trash can, and the bedside outlet wasn't working. Aside from these minor issues, everything else was quite good. There's a convenience store downstairs if you get hungry, and a really good mala hotpot restaurant run by a Chinese owner on the second floor of the hotel. The ocean view and night view from the window were also decent. It's also quite close to Okada by foot.
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Price per night from:CAD 47
Posted on Aug 2, 2026|Standard Room
Guest UserThis hotel is a 10/10! I checked in today and was greeted very warmly. They explained the rules, showed me everything, and even gave me a welcome cocktail! The room is super clean! I rarely see such cleanliness: everything was perfectly tidied. They also told me about the services, and the hotel's location is ideal, close to White Beach and other places.
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Price per night from:CAD 33
Posted on Aug 17, 2026|Twin Room With Balcony
Anonymous User
Patient staff and room upgrade, but severe water and flooding issues!
Pros: Extremely patient, nice, and helpful staff.Got a complimentary room upgrade.
Cons: No water for several hours (apparently due to the neighboring hotel).The bathroom flooded badly once the water returned because the drain was clogged. Could not take a normal-length shower because the bathroom floor would quickly overflow. Found insects inside the room.The staff did their best to help us, but the building's maintenance and plumbing issues ruined what could have been a perfect stay.
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Price per night from:CAD 32
Posted on Jun 25, 2026|Superior Room
Guest UserExcellent location, very close to the airport. I arrived at 7 AM, swimmingly, even though my check-in was after 2 PM. The staff kindly let me check in early for 1000 pesos since I arrived before my scheduled time. The location is near 7-Eleven, various restaurants, and grocery stores. There's also a pharmacy downstairs. Plus, there's a restaurant and coffee shop on the upper floor of the accommodation.
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Price per night from:CAD 28
Posted on Jun 28, 2026
Shiela A.Before booking, I informed the host that I would be traveling with a baby who has sensitive skin and requested fresh beddings and a properly cleaned unit. I believe this was a reasonable request for a paying guest.
Our stay was disappointing. The unit is quite small for a family of four, especially with the extra bed, which leaves very little space to move around. Upon arrival, we immediately found several cockroaches, and they continued to appear even after a deep cleaning. My daughter became so uncomfortable that she couldn't sleep well and chose to stay at our relatives' house for the rest of our vacation. We were also worried about our baby's safety.
The cleanliness of the unit was below expectations. The shower head and faucet had visible dirt and mold, the mop provided was dirty, there were no extra trash bags, and it seemed the bathroom had not been thoroughly cleaned. We stayed for 8 days, but room cleaning, towel replacement, and changing the beddings were only offered after we raised these concerns. The booking was for four guests, but only two towels were initially provided.
On the positive side, the customer service team took our concerns seriously and arranged a deep cleaning, replaced the towels, and the property staff responded after customer support followed up. We also appreciated the complimentary toiletries.
Overall, I appreciate their efforts to address the issues, but I believe the unit needs proper pest control and a much more thorough deep cleaning. This review is based on our experience and is intended to help improve the stay for future guests.
The photos I uploaded are only a few of what we experienced. Some of the other issues were too unpleasant to photograph, but everything I mentioned in this review is based on our actual stay.
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Price per night from:CAD 34
Posted on Dec 13, 2025|Luxury Seaview Family Room
Guest UserA truly exceptional stay experience! From the moment we booked, the host, Guodong, was friendly and provided clear, helpful instructions. The apartment itself was a haven—stylish, quiet, and so comfortable. It felt like a home away from home. We slept great and loved the bedroom and the living room 'that gives natural light. Highly recommended if you're looking for quality and great hospitality! We will stay here again on our next trip.
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Price per night from:CAD 57
Posted on Oct 15, 2025
Guest User
.
There are many rules before checking in, it is difficult for the guest who has many things to do like barcode etc. It should be done once you have booked on trip.com,, not to many people you have to talk to outside the apps and ask for any requirements. I wish the front desk was the only one you talked to. And The hotel cleaning fee should be included in the payment when booking, it should not be charged after the booking is complete. The rest its ok
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Price per night from:CAD 44
Posted on May 8, 2025
Guest User
Feedback and Complaint Regarding Recent Hotel Stay
I would like to provide feedback and raise a concern regarding my recent booking experience.
I booked a stay for 15 guests at a specific hotel ( Lux Penhouse), and the booking went through successfully without any issues. However, just a few hours before our scheduled check-in, I was informed that we would be moved to a different hotel ( bayshore phase 2), with the reason being that the original hotel “could not accommodate 15 pax.” This was extremely disappointing, especially since the booking was clearly made for 15 people and was confirmed.
The replacement accommodation provided did not meet expectations:
• The utensils were incomplete, and basic amenities such as toothbrushes and towels were not ready upon our arrival.
• The swimming pool was closed for maintenance, which was not communicated in advance. This was one of the main reasons we chose the property.
• Overall, the place felt unprepared for a group of our size.
On a positive note, I would like to acknowledge that the few staff who assisted us and the lobby personnel were helpful and courteous, and we appreciate their efforts.
While we understand that unforeseen changes can occur, proper notice and preparation are expected, especially for confirmed group bookings. I hope this feedback helps improve your service and guest experience. I would also appreciate a response regarding this matter.
Sincerely,
Cheryl ********
*******************
Bayshore phase 2
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Price per night from:CAD 162