Cuyahoga County Hotels with Free Parking.

We loved our stay at the Drury Plaza, Downtown Cleveland! The staff was all very nice. Most hotels in this area and price range didn't have a pool or spa, so the swimming area felt like a bonus! It was clean, and very enjoyable. The kick- start they offer was amazing! It was an entire dinner included in the hotel price! PLUS 3 adult beverages per adult staying! They were classic drinks, think cranbery vodka and whiskey and cokes. Breakfast was also delicious! It had a lot more to offer than just the normal hotel continental breakfast. The eating area was super clean and kept up nicely. We walked 5 minutes to the House of Blues for a concert. The walk was pretty strait forward to the Downtown area! The hotel itself was pretty clean. It's a bit out dated (no USB outlets, the plumbing is obviously old, and drained a bit slow, small tvs, old carpet) but it didn't really take away from its old time unique charm with all the marble and lighting. The beds and pillows were super comfy! My son did mention he wished he would have brought a cozy blanket, bc theirs are pretty thin. We would definitely stay in this hotel again if we are in the area! We will also look into staying at different Drury locations when on trips!

Except for the location, nothing else deserves the word Renaissance. Hygiene: dirty and poor Room: small Charge: Expensive

Great value for the price. Got a queen suite with a small kitchenette. Bathroom sink barely worked, only a slight trickle of water came out, but at least there was a fully functioning kitchen sink. Toilet flush handle was broken when we first arrived but they did fix it promptly once we brought it to their attention. Bed mattress was fairly comfy. Front desk staff was attentive for the most part. Kitchen wares such as pots and pans, plates, silverware, cutting boards, etc. were available for loan which was a nice amenity. However, I had some trouble getting one of the burners on the stove to work. Rooms were fairly clean but could use an update. Elevators were dirty though, trash and dust all over the floors of them. Laundry facilities were decent and had many washers and dryers available in good condition. Exercise room was small but decent. No weights though, just an elliptical, treadmill, and spin bike. It was open 24/7 though which was cool. Also, they advertise breakfast, but all they have is shitty coffee in the early mornings that quickly runs out.

The hotel was rebuilt from a 19th century shopping mall. The room facilities are very general, especially the door, which is called rudimentary. The room is far from the lobby and has to go through the entire mall. There seems to be a light rail nearby, and vehicles can be faintly heard rumbling in the room at night. The mall is a historical building, and there are many people when there are activities on holidays. There are many restaurants on the back of the hotel, and several taste good.

Easy check in, very friendly, helpful check in staff. Lovely room, large comfy bed, good bathroom, great shower.  Somewhat disappointed by very limited on site Mexican restaurant food & it was quite poor in terms of portion and lacked any real flavour.  We had issue with getting bed made up and asked on 3 different occasions over our 3 night day. Jen on reception promised it would be done for out return to hotel in afternoon but sadly it was not and in spite of her further requests it was never done.  On check out when I told her it still hadn’t been done she agreed this was not good enough as she had been assured by housekeeping it would be done previous day.  Jen said she was sending 30,000 points to my Marriott account to compensate for our disappointment and they would show up within 48 hrs. That was 28 April , it’s now 14May and still nothing……… I really expected much better from a hotel of this standard. Westin you have let the Marriott group and us down.  You really need to deliver on your promises.  So disappointed ☹️☹️☹️☹️

Overall, it is acceptable, but it is the level of the domestic season. This is very different from the positioning of the domestic Indigo Hotel. Friends who come from China should be prepared. Except for the front desk, do not have expectations for the service. This is the usual situation of American hotels after the epidemic.

I had a very disappointing and uncomfortable experience with the front desk staff. I arrived at the hotel Sunday 01 march around 12:30 PM and politely asked if early check-in was possible. The two women working at the reception told me that no rooms were available until 4:00 PM. I said that was fine and that I would wait in the lobby. However, while I was waiting, several other guests arrived and they were checked in immediately. It was very clear that rooms were available, which made the situation feel unfair. Later, I approached the desk again with the same guests who were checking in and said that I had a reservation for today. The receptionist acted as if nothing had happened and looked visibly annoyed. During check-in, she tried to charge my card again for the reservation, even though my booking had already been fully paid online. When I saw the amount and asked what it was for, she could not clearly explain it. I had to tell her again that the reservation was already paid. Both receptionists then started checking the system and appeared irritated and nervous in front of other guests. Eventually they explained that there was a security deposit of $50 per day, which I completely understood and agreed with. However, they attempted to charge the wrong amount again, and I had to question it once more before they finally corrected the charge to the proper deposit amount. Overall, the situation was extremely uncomfortable and unprofessional. First I was told to wait until 4 PM while other guests were checked in, and then I had to deal with confusion about charges that should have been clear from the beginning. The hotel facilities are good, but the front desk service was very disappointing and needs improvement.

The staff was incredibly kind and helpful — when I arrived soaking wet from the rain, they immediately gave me a towel and offered me free water, which was such a thoughtful gesture. My room was spacious and the bed was comfortable, making it easy to relax after a long day. I truly appreciated the warm and attentive service.

The room is large, about 12 minutes drive from the airport, and the front desk beauty is very warm. The only downside is that there are very few waiters. Then, in fact, this hotel does not have a free shuttle bus. So I hope that the platform and the hotel will update the information content to be accurate.

I was extremely disappointed as soon as I arrived I went to check in I was already was exhausted from being at my Brother in laws funeral services all day. I unfortunately wasn't able to check in for my first night due to unexpected situations that happened with my Family. I was able to finally go get some rest and that was on my second day of my 2 Day reservation which was at this point 5:00am and the lady who was checking me in told me that they canceled my reservation and no refund which fine I get it for the first night because I was not able to check in but for the second day I couldn't understand why they would cancel my second day for no reason at all. So as I was standing there already exhausted and