The staff was amazing. The breakfast variety was great. Room temp was perfect as most are too hot. The pool area and fitness room was excellent. Only had trouble in this area with pool showers. The water didnt get warm. Things i had trouble with that reduced the score: the shower in room was not consistent temp and mainly cold. I returned one night and was concerned about my toilet when i came back to the room as the lid was up like a guy peed in it. I was female traveling solo.