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9.2/10
Great
GGuest UserLa struttura è in una posizione ottima, facile da raggiungere parcheggiando appena fuori le mura e comodissima per girare a piedi la città. L’hotel è pulito e le camere ben arredate. Abbiamo anche usufruito gratuitamente delle bici dell’hotel per fare un giro tra le vie e sopra le mura della città. Il punto forte è alla reception, Alessandro è stato molto accogliente e intelligente nel darci consigli su come spendere il nostro weekend a Lucca, da cosa visitare a dove mangiare ci ha fatto scoprire posti e persone magnifiche.
FFmmaniWe had a wonderful stay in Lucca! Monica was super kind and welcoming. The room was excellent, with a beautiful view of the Piazza dell’Anfiteatro. Comfortable bed, very good shower, and air conditioning that made the stay even better. The location couldn’t be more perfect.
Tip for future guests: park your car at Parcheggio Mazzini (near Porta Santa Maria).
Grazie Monica! 🌟
GGuest UserI had booked this facility for a private trip.
The structure is beautiful and central. Unfortunately I could not take advantage of the stay because causes disease I could not leave.
I am sorry that the structure has such a tight rules that it cannot accept any request for reimbursement/partial reimbursement/change of booking in any way for one reason, among others, a certificate. I know that I have booked the structure from third-party site, The hotel could still accept to move my reservation and I was also willing to pay for the price difference. The staff I had to do with telephone was still kind, I understand that a receptionist cannot The hotel's instructions could be changed, but I think you could have done better. I appreciate the assistance I have received from trip.com, which at least returned me a small number in trip coins.
I still plan to re-book in this facility because I don't want to miss this experience of travel.
GGuest UserComfortable one night stay in centre of Lucca
Check in/check out a breeze
Plenty of bars/restaurants nearby
Communication prior was good
Towels, shower, bed all good quality
Free coffee available from machine 8am-10pm
Approx 10-15 minutes walk from train station
Would recommend for price for stay in Lucca