Guest User
April 9, 2024
We booked the Montiana based on the pictures and reviews. The booking correspondence via email was really friendly and our requests were taken into account (excursion bookings & accommodation as a family with 2 bedrooms). The pick-up - by Montiana - from Khao Lak to the hotel went smoothly. Based on the pictures on the website and the reviews, our expectations were quite high. Unfortunately, these were not met. The wonderful view was unfortunately spoiled by the construction site (still the one from the mountain ratings from previous years???) (not a single word was mentioned anywhere). The "run-down" pool bar or whatever it is supposed to represent is always by the pool. It could be made nicer. The family bungalow is definitely not in the 3-star range - max 2 stars: All curtains have holes and are "shabby". The beds are unfortunately very hard and uncomfortable - the fresh bed linen was unfortunately. A general renovation is urgently needed here. The staff are really very, very friendly!!! Water and towels were given for every excursion booked. The breakfast was absolutely fine and so was the dinner. Unfortunately, my email to the hotel dated April 4, 2024 was not answered due to a missing item - unfortunately that's a minus point, especially because the communication beforehand went smoothly. I had higher expectations - a shame for the price.
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