Metro Phoenix All Inclusive Living

The room was absolutely filthy! There was crumbs in the sheets, along with cigarette burns and pee on the toilet! The pictures speak for themselves. We asked for more towels and they got MAD and hesitated, then saying they don’t usually give out towels… like what? It’s a hotel? The place did not seem safe what so ever. It was crawling with homeless people. I was scared to bring my children to the pool. Overall it seemed like a decent place by the pictures they have but it was WAY below my standards. I met another nice family and they had all of the same issues! We had a room with a loft and pull out couch, and. A bed on the main floor. The sofa bed had only 1 sheet on it. The main floor has 1 pillow and the loft had 2 pillows. We had to ask for more blankets as there was only 1 in our room. The blankets thwmselves were extremely thin. The employees made me feel like I can’t ask for anything! The service number to call for assistance was not the actual lobby and I was met with ‘I will send them a message’. We never heard back and had to go to the lobby ourselves. There was also no place to put our garbage that we could find and it said there was a gym and laundry machines but we could not find those either. I would NOT RECOMMEND STAYING HERE ESPECIALLY WITH CHILDREN AS IT WAS SO UNSAFE! We were told no one was in the room next to us then the same day coming back to our room there were plastic gloves outside our door. The headboard of the main bed was completely broken and disgusting behind it. The oven door was alike tho when we got there!!!

The hotels remind me of apartments, she fat I've stayed in the loft ad studio.

Very friendly and helpful staff that went above and beyond to take care of my family. Thank you.