2-Star Hotels in Phoenix

Look at my reviews. Rarely do I ever say anything negative about a business; I'm very easy to please. This review is a rare exception. Key points: Desk clerk is behind bullet-proof glass communicating via a Charlie-Brown-quality speaker. Entire property surrounded by high fence with security gates. The overall vibe is one of maximum-security prison, or perhaps post-apocalyptic wasteland. I am grateful that management has taken the responsibility to do these things to assure the safety of its guests. However, I simply do not wish to stay someplace where such measures are necessary to assure my safety. I've stayed in a LOT of major cities and have never encountered a hotel like this. That said, our room was very clean and tidy; nothing fancy but perfectly acceptable in and of itself. And in fairness, nothing the least bit unpleasant occurred during our stay. But our discomfort was extreme nonetheless. Though we had originally reserved two nights, we checked out after the first. Driving about randomly in Scottsdale turned up a far more satisfactory hotel for the second night.

Loved hotel but my bfvcheated with a paid girl from the street I caught them there was hortibkecwhybso many hooked there otherwise beautiful

We made a reservation for Tuesday Jan 24th through Friday Jan 27th 2023. We were with our 2 granddaughters (8 and 10) and needed a room for three nights. When we got into town we checked in and put the room on our debit card The room was in such poor condition that we decided not to stay. The bathtub was cracked and had been repaired several times, in the shower and bathroom tile was coming off and had come off the walls, the kitchenette stove and burners were rusty and poorly maintained, the whole room was in similar condition. We decided to find another hotel, so we checked out and didn't use the room. The front desk employee told us that we had to wait until the next day to talk with the manager. The next day the manager said that we had to pay for the whole 3 days. even though we didn't stay at all. This is just wrong, unethical and dishonest. I'm going to tell everyone I can how HOMETOWNE STUDIOS PHOENIX - DUNLAP AVE stole from us. GUESTS BEWARE.

We should’ve known it wasn’t going to be a great experience by the location. It was a little scary. We checked in and went to our room And the key didn’t work. Went back to the office and they reprogrammed the key and gave us a new one. This didn’t work. Staff came up a tried and it didn’t. After the forth try they gave us the room next door. The room must’ve been used by Kramer for the Seinfeld episode where he used his apartment for smoking. It was a punch in the face when you walked in. It was so bad bad my CPAP machine smelled like the room the next day.

Friendly staff, accommodations were enough to get through one night and move along. Nothing fancy, just needed a quick stopover to recharge the ol' batteries.

We booked a suite with king and sofa got the confirmation but the hotel didn’t honor the confirmation Because there is only one suit they booked someone else in But they gave us a room with two double beds with no separation Because we were on the road trip didn’t really mater If you booked a suite make sure you contact this hotel For my five years using the same travel agent to travel the world I never have to contact the hotel to confirm the booking

Staff here are friendly and will do anything they can to help you enjoy your stay. Location and outside area aren't the greatest but easy to ignore.

Reserved 7 rooms in feb for a soccer tournament. The hotel was horribly run down. The breakfast was not a buffet with hot items per initial description. Often times out of food or clean dishes when we arrived during breakfast time w 16 soccer players. Hotel didn’t open up . Pool per date they told me in their email. Facilites were run down and dirty as well. Not once did we see a general manager on site while were there despite our multiple complaints both asking in person and with notes and follow up w survey review. I feel bad for the front desk staff. They are in tough spot to have to front all the unhappy customers. They did their best to accommodate and provide refrigerators in rooms because not all rooms have them. There were no ice machines on our floor with vacant dirty spots on the floor. We didn’t have the option to relocate because we had 7 rooms and since it’s a soccer trip everything was pre budgeted and all hotels were booked do to multiple tournaments for various sports an a couple of conventions. Again front desk folks really tried to accommodate with limited resources or decision making power. Now to the final piece. I’ve written Imelda reyes THREE times because I also have not yet received my points for 6 of the rooms I paid for. Wth?!?!? It was something I discussed with her before my arrival, a couple times during, upon check out and 3 emails to follow up? Now supposedly under new management and still no response. I tried to manage this offline so not to add one more negative hoping the hotel would get it together but maybe a public forum is the only way I may get my reply and points for 6 rooms x 4 nights each. That’s a lotta points Wyndham.

The room is big enough, the surrounding is very quiet, and the Halloween decoration at the front desk is very atmospheric. There is coffee at the front desk in the morning for you to drink by yourself. The hotel has hot water for bathing, and the bathtub is a bit worn out.

As part of a national television production, we have been staying at the Sonesta brand during the last few months at several locations and have never been disappointed. This Sonesta Simply Suites is no exception. Rooms are spacious & clean. Beds and pillows very comfy. Housekeeping exemplary. We'll give extra points to great shower water pressure. Special kudos to Gary, one hard working manager, Steve Niemi, Director of Marketing, and the ever so personable Rhonda at the Front Desk. Highly recommended.