Phuket Hotels with Pools

Travelled here as a family of 4! Pool was full of bugs when we arrived spoke to reception and they had it cleaned straight away. Location isn’t great and wasn’t very clear when the shuttle service to town was. Once it was figured out was a good thing. Possibly a shuttle every hour would be better as 300b for a taxi to town is expensive. Pool tiles were all broken and missing this was a bit of a let down and not much hot water but this is due to the tanks they use. All in all a good hotel and the 500b for 2 hours drinking is a great thing. Food and drink from hotel good selection.

The hotel is clean and their service is efficient. It is closer to a-lot of main attendees around Phuket and their staff is very friendly.

Do not stay! I don’t know how this hotel has got such good reviews. The only things on its side are the staff at the front desk and the cleaning staff. Rooms were very tidy and the design of the hotel is very nice. However, the road noise inside the room is atrocious. I have never in my life stayed somewhere as loud, the balcony lets on so much noise. The shower/bath is extremely odd, there’s a glass window from the bedroom that looks directly into the shower. The shower leaks out onto the bathroom floor no matter what you do to prevent it, so after every shower the bathroom is a wet room. Location isn’t very good compared to so many in Patong, it’s a 20 minute walk at the very least to the beach. It is hilarious what they call a gym as well, really not up to the standard of any other hotel I have stayed in Thailand that had a gym. I give the Marina Phuket Hotel 5/10, terrible sleep due to the noise, terrible bedroom design.

Prior to arriving at this hotel, we had stayed at some nice hotels in Vietnam & Cambodia, which in our view we’re getting better as our trip progressed. That wasn’t the case with the Beachfront hotel. First impressions were ok but we arrived late in the evening, and the receptionist must have been in a rush, as she rhymed off a lot of information in a matter of seconds. Our room, to be fair, wasn’t bad until we looked around. The first thing we noticed, was the toilet seat. It was a small size seat put on a large bowl!! We opted for the sea view room, but it wasn’t until the morning when we looked out the window, that we overlooked a field full of ****s and old tin buildings. Technically, we could see the sea, but really! We had to strain our neck to see it! Then came the beach! What beach? An area at the bottom of the hotel that is covered in sand and has sun beds. They have a bar there, so that saved the day, or did it? We quickly noticed that between the hours of 15:00 - 17:00 & 19:00 - 21:00 were happy hours, where they advertise 2 drinks for the price of 1. That made things better, until we noticed that all drinks on happy hour were nearly double the price. So, a bottle of Chang beer was normally 130 baht, but on happy hour, the same bottle was 250 baht!!!! Rip-off! If you happened to be one of the lucky ones to get the hotel transport to a beach area, some 15 minutes away, you’ve done well. The vehicle can only sit 8 persons, which means, most of the hotel wishing to go to the beach area, needs to order their own transport. Give credit where credits due, the breakfast and food in general is good. Staff in the restaurants are polite and helpful, but less can be said for the reception area. I found them slightly abrupt, ignorant and no patience. If you’re staying here for one or two nights, it’s ok, but anything more, I wouldn’t bother. The one thing that did come out of our trip here, was the menu. As much as the food is good, it was same old, same old, so we went out one night for something different. This lead us to a restaurant called Zen Eat, only about a 5 minute drive in a taxi, which should cost about 200 baht. A fabulous French fusion restaurant that was just amazing. You really have to try.

The reception is basic and run down. Initial thought embrace the jungle theme. The trek to our room was long with many steps, not the picturesque route imagined. We went through a very large run down wooden area, maybe a closed cafe. Initially the room looked perfect from the outside. When they opened the door the smell hit us, like a smoke den. So strong you could taste it. Honestly never been in a room anywhere with such a stench. Requested a move which happened promptly, not a problem. When we got to the next room the outside ashtray had been hidden under the table and the room sprayed with eucalyptus to mask the smoke. We requested to move hotels. Our agent couldn’t get us a move for two days which we agreed to. Hotel refunded agent no problem. The rooms have very dark furniture and are very dark. First night in the room I was bitten everywhere. Spent a month in Thailand and not a single bite. This was ridiculous When we met the agent in reception she commented on how many bites I had, yes from last night. The room was sprayed later that day. All our luggage ( waiting to move hotels) was moved. One bag shoved in a cupboard we didn’t know existed leading us to believe we had lost a bag. The whole experience was a nightmare. Breakfast was ok. Limited selection, cold fried eggs Coffee very good. We were shocked that this was the “rock” restaurant in the night. Thank goodness they didn’t respond to our two booking request months earlier for my hubby’s birthday, It really doesn’t deserve the hype. If you are disabled, have problems walking or children this isn’t the resort for you. Our first room had large pebbles on the floor all around the bath in the middle of the room. Not enough room to walk around them. The second room had a large shelf at the side of the bed, why? You needed to get in and out of the bed half way up to avoid knocking yourself. They did offer free evening meal at a local restaurant that they own. Food and service very good, only plus. We had come from a 5* hotel and this was supposed to be a 4.5* something very wrong with the rating system. Would never return. Hotel we moved to, same rating, fabulous! Booking again.

Had a really nice stay at the hotel. The staff were all friendly and helpful. The room was well kept, clean with a nice modern design. It has all the standard amenities plus the room and bathroom is really large so that adds to the comfort. The balcony comes with stools and a mini table. The bed was surprisingly comfy and better than most hotels I've stayed at. The only drawback of the room is the air conditioning which I think is too cold and can't be adjusted, but that's not so bad in the hot climate. The location is top notch and within walking distance to the beach and nearby bars, restaurants and shopping mall. There will be a lot of night music and traffic noises nearby so I chose a room facing the pool / garden side and that already cancels out 95% of the noise. I especially enjoyed the rooftop pool and the buffet breakfast.

Great hotel beach really close to the hotel but not beach front, really clean and nice people working there Close to all facilities and nice Area to have fun No bad point All the team were willing to help, friendly with the kids Do not hesitate the price was kind of expensive due to high season

Stayed here for 7 days and overall it was okay, when we first arrived there were problems with the refrigerator not working and the toilet not flushing, staff fixed the problem quickly. The pool facilities and service there is great. The gym is also quite good compared to other hotels. The cleaning is bare minimum as the bathroom hardly got cleaned when housekeeping would come, just new towels and bed linen. The wifi tends to drop and it can be quite noisy. The balcony chairs were a bit dirty so had to clean them ourselves. Our room also had a lizard in it and the door’s deadbolt lock didn’t work at all.

My first time on Tripadvisor to share some disappointments about the level of services I received upon check-in at this so called ”5-star” hotel. - I am Thai but live abroad. I came home to Phuket to visit my friends and family and chose to stay here to get a holiday feeling while in my home place. - I drove to the resort myself, and came in right past the security box but no one came out to help guide me to where to park or tell me about the lobby location as the lobby is not in an obvious place. - There's a sign pointing to the lobby but the road is very steep and not an easy drive up - I drove right up to the lobby, jumped off the car and came inside the lobby (still with no human contact up until this point) - At the reception, there were two staff there, with no smiles on their face looking busy counting the money. My friend had to say hi to get their attention. - The check-in process was fast and easy but we were disappointed as there were no cold towels nor welcome drinks provided. (I thought this was something to be expected at a 5-star hotel). - The check-in was done within 2 minutes, and we were provided with a room key card but no other information was provided i.e. breakfast time & location and facilities around the hotel. We had to ask for this information as we walk to our room. - There were 4 bottles of water in the room but they were left out of the fridge so none of them are cold and ready to drink. In the 30+degree heat, cold water is something very common in hotel rooms in my opinion and experience staying in hotels in Thailand. - The bed is big but the mattress is very hard and not comfortable. - We're in the room for the past 40 minutes and the air conditioning does not feel anywhere near cool when it was set at 18 degrees. Overall we are very disappointed with the check-in and services at the lobby as both myself and my friend did not feel welcome. The room is another disappointment, no cold water in the room, a hard mattress, the pillows feel cheap and the air conditioning does not get cool. None of our experiences so far feel like any other 5-star hotel we have stayed in before. I would definitely not return here again in the future or not recommend this place to anyone.

Value for money！Excellent view from balcony. Recent visit to Namaka for a short gateway. Spacious room and as per advertise, the resort provide daily shuttle to Namaka beach area, or can easily book Grab to travel to any of the location. However, some stairs to walk up to the room. Aside, the bathtub and shower area is not suitable for wheelchair user. However, this is not an issue for us. Basic amenities such as toothbrush, shampoo and shower gel even lotion is provided. During my stay for 3 nights, the TV is not functioning, but this is not affecting my stay. It will be great if the water pressure for shower to be stronger. Overall recommended this resort to others.