Our first room had bad damage and a mold smell. When we brought it up, they offered us to change rooms. We checked out three other rooms and they were all worse than the first. Because of time constraints, we decided to just deal with the first room and ask for a discount/partial refund. Management refused to do anything (even though the rate on THEIR website was lower that week than what we found on booking). So my friend asked if there was a room without carpet at least, since we assume most mold issues were coming from there. They said they had one room. This room was only marginally better but had plumbing sticking out of the wall in the shower, they couldn’t be bothered to remove the armoire to finish laying the laminate floor so there’s random carpet squares there. The painted over wallpaper in the whole room and there’s water damage and mold on it. Baseboard and trim areas were not nailed down properly and disgusting. Room wasn’t swept the majority of the time we were there and I don’t know if that’s something you have to ask for or not, but I would assume it would be done since they change towels. After we complained to booking, the manager came up to us in the morning, interrupted a conversation we were having with another guest and said “you complained to booking, now we have to solve this, how much do you want back?” We told her we had to be on time for a meeting but we could discuss the partial refund when we returned. She agreed. Later that day, we get an email from Booking saying that the hotel was only willing to refund us the remainder of our stay if we checked out that night. Mind you, we didn’t receive that email until around 5:15pm and we didn’t get back to the hotel until 8pm. We had also already explained to the manager that we weren’t going anywhere else which is why we only wanted a partial refund, to try and be fair. So not only did the manager choose not to discuss it with us as we’d agreed, but also tried to kick us out. Booking wanted to give us a full refund but couldn't without the corroboration of the hotel, per their vendor contract. So I contacted my bank for a chargeback and will be submitting photo evidence. A shame we had to go through all of that though. I would definitely say save yourself the trouble of dealing with this hotel.
Excellent
126 Reviews