Balkon Boutique Hotel

Nice hotel. With all the basic needs with new things and very economic. I kept coming back. Guadalupe at the reception was very nice

Beautiful little boutique hotel, location, just 2 minutes walk from 5th Avenue, the quieter end. Stunning views from rooftop infinity pool. Helpful, always smiling receptionists, lovely touch to have coffee/tea 24 hours and little pastries every morning.We did not use the bech club, we just used towels on the beach. Beautiful beach, soft sands, turquoise waters, cleaned by teams all day. Excellent rooms, bed, linen.We had seaviews. Only disappointment, my travel neck pillow was taken from my room, was very annoyed, as had tipped maid midweek! Made a very difficult nightflight home, so unneccessary, but amazing hotel, recommend.

-when you advertise parking in the facilities means you have a proper parking. What they had was a street parking and unless you find that single spot outside the hotel, which it’s covered by the camera, then your car isn’t safe. -The location was not walking distance to downtown with shops and restaurants so unless you have a car be prepared to walk 3-4kms. -On the check in we were asked to give our credit card details in case of any damage. Although states that you need a Credit Card, there was no guarantee of not charging you anything later as it was nowhere written in a paper or anything. You just have to give your card number and details. -On first afternoon I explained to the lady that our room is extremely noisy and we need to rest as recovering from illness and she just waived her head with irony and no solution. Eventually we were offered another room, on the same floor, so same noise, for 500MX extra. Her attitude was unacceptable. -The bed in our room was broken. It was leaning on the side and made it very uncomfortable to sleep or even sit down. -On booking I received 8 emails!!! And 2 WhatsApp messages stating to reply to the message in case we need something. When I messaged them saying we have not been able to sleep till 1am due to noise and we were waking up at 5:3am, nobody reply, nor even bothered to open the messages. -the neighbour feels very unsafe and dodgy.

Wow this hotel is AMAZING. SO many hotels are over priced in Playa del Carmen but this is new, great service, good price and just perfect. Don't stay anywhere else. Really nice new rooms, beautiful balcony at the top, deep comfy beds, good shower and water pressure. Free water at the reception. This really is a luxury hotel at a mid range price. Say hello to them for me!

Beautiful rooftop terrace and pool really made the stay amazing. The rooms were very clean and the showers were great. Free pastries and coffee for breakfast was good and the staff were helpful and friendly. Location wasn’t great as was a good 15 minute walk into town. Local beach also not the best. Overall I would recommend staying here as for the price it was very good.

This hostel was amazing, the rooftop, the confortable room and also the swimming pool whit this amazing view. thanks for all!! The martress was delicious and the welcome was very sympathic. I recommand x1000