3-Star Hotels in Playa del Carmen

Hotel is in prime and walkable distance to Cozumel ferry. Room walls are very thin that you can hear someone walking outside other than that it’s good experience. Breakfast is tied up with hotel next door. It’s limited menu not buffet. They’ll prepare your food “only” when you’re there if you’re in rush plan accordingly.

The hotel is an older hotel. The location is great for access to the beach and walk around 5th Ave. The bartenders and the travel shop/scuba shop were great the hotel maintenance and front desk staff were not the best. We did have issues with our rooms and they were fixed eventually except the king room that we booked was not available and we had to share a double bed. Iit’s an older hotel with musty smells and stuck drawers. The pool closed early on a Saturday night (8pm) but the mariachi/karaoke can play until 11pm and the noise will carry into the room. The kelp on the beach is filled with sand fleas and we came home with over 100 sand flea bites between the 5 of us. The buffet was ok but not worth $45 per day per person.

In general I had a great time, good location, different theme in rooms, the treatment of people at the reception is very good, the facilities need maintenance and a little investment, they look somewhat neglected. Breakfast is good but very late.

The Reef Playacar was such a lovely experience. The grounds are gorgeous with lush jungle plants everywhere. One of the many highlights was the staff. They were so friendly and attentive. Agustin, the mixologist, is a true artist!! He made the most beautiful drinks I’ve ever seen. The flavors were balanced and delicious and he designed drinks based on what we liked. We were celebrating a birthday and Agustin, Santiago, Alejandro, Isela, Liner and Andrix made it so special.

The hotel does not have a breakfast. It is convenient to have supermarkets and restaurants in the surroundings. There is parking lot. It is close to the sea. It is convenient to swim with a pool. There are many specialties by the sea, and many small gift shops.

Do NOT waste your money on this place. It is located right across from the extreamely noicy bare ‘Senor Frog’. It was impossible to get any sleep here because of the extreme noice. And this is NOT mentioned anywhere on ********** or their website. Also the place is worn down and dirty. I changed my room 3 times in one night. All 3 rooms had dirty/stained bedlinen/towels - very disgusting. It was dirty and does absolutely not categorize as a 3/4 star hotel in any way, shape or form. One of the rooms i changed to smelled so bad of either mold or pee..or a combination of both… We had booked 1 week in this place through ********** and unfortunately the hotel was not willing to refund our stay although they promise a totally different experience on **********. We checked out after one night and tried to get a refund wich the hotel refused. So we basically wasted our money. The standard of this hotel is VERY low and you dont want to waste your money here. Breakfast is included - but dont get fooled by this either. The breakfast is the most basic you can imagine and you have to go to another location for this. If you want a good vacation in Playa Del Carmen do NOT go to this hotel.

My experience was not very positive, mainly because of the staff at the reception desk, They charged me twice for my stay even though I showed them that I already paid online, they insisted that I pay again, before accessing the room and still didn’t receive the refund for that second paiement The room itself is really beautiful , clean and confortable ! They charged us for using some amenities, even though it was in open access and no notice indicated that this was a paying service, The breakfast is underwhelming to say the least, The place is close to the parks of Xplore and Xcaret you can either choose to go by walking (30 min) or take a taxi that will cost you 20 dollars for 7 min But it’s pretty far from the city Center of Playa del Carmen, you will need to take a taxi, it will cost at least 20 dollars, or you could walk for 40 min This hotel has a very high potentiel, if the reception desk staff would be friendlier, and more helpful, and if they could make a small improvement on the breakfast

From 05/27/23 until 06/01/23 this was the 3rd time I've ever been to this hotel, but the 1st time since 2009. My experience was a negative one, sadly. There was a blonde receptionist I first met who was fine. It was the brunette receptionist that was not accommodating, not friendly. This hotel has 2 buildings, one on 5th Avenue and the other 10th Ave. They put me in the 10th Avenue building where there was no one on site. 6 days, I did not see anyone, day nor night. Walking through the courtyard at night and not one room had lights on. No one at the jacuzzi, nothing. I asked to be moved from this building to the main building where there were other guest visible and the brunette receptionist said no and walked away. There was another employee that I asked and he said no. I stated that I would look for another hotel and that other employee said ”ok”. I only had the breakfast plan and ate 2x in the cafe and the food was ”ok”. The first day I was still a little hungry and took a little box of cereal with me. I got stopped at the door and was told that I could not do this. The only positives: (1) I had a clean room and (2)the tours planner Bernardo was great. He was the only person to treat me nice and talk to me like a friend vs. a number. I had enjoyed this place in the past but will probably never come back.

We just came back for a weekend in playa del carmen and decided to book our stay at Coco Rio. When we arrived Ivana the receptionist welcomed us and provided with information with this to do in Playa. She was ftiendly, warm and great customer service. Our hotel room was spacious, cozy and clean. The great aspect of this hotel is the location, about two blocks from 5tha avenida. The rooms are quiet and luckily you can sleep well without the noise outside. Another thing we noticed, the mattresses are so comfortable and king sized beds! I recommend this hotel for its impeccable service, kuddos to Ivana ( we loved her), location, comfy bed and great space. We already want to go back!!!

With a stay at Riviera del Sol, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and 3 minutes by foot from Playa del Carmen Main Beach. This hotel is 0.2 mi (0.3 km) from Mamitas Beach and 6.2 mi (10 km) from Xplor Theme Park.Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. Additional amenities at this Colonial hotel include complimentary wireless internet access and concierge services.At Riviera del Sol, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. Continental breakfasts are served on weekdays from 7:00 AM to 11:00 AM for a fee.Featured amenities include multilingual staff, a library, and a safe deposit box at the front desk. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 23 air-conditioned rooms featuring LED televisions. Rooms have private balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms have showers and complimentary toiletries.